Well-organized Clerk possessing proven file management, data entry and calendar maintenance talents. Focused on boosting team productivity with accurate administrative support. Diligent about responding to internal and external requests for information. Creative Clerk with dedication to achieving high level of customer service across various industries. Process-driven with keen attention to detail. Offering proven skills to partner with diverse professionals.
Work History
Data Entry/Login Clerk
Optimal Billing Services
Jacksonville, Florida
2006 - 11.2007
Duties included inputting patient names, accounts and medical record numbers into billing system, Reconcile log sheet to billing system information
Perform other tasks as requested by supervisor.
Organized and maintained filing systems for confidential documents.
Collaborated with team members to complete tasks efficiently and meet deadlines.
Provided excellent customer service to ensure satisfaction.
Performed data entry tasks to update customer accounts records.
Verified accuracy of all paperwork prior to submission for processing.
Processed customer orders promptly and accurately.
Organized physical files on an ongoing basis to ensure efficient retrieval times.
Scanned documents into digital formats ensuring accuracy of content.
Communicated with customers and employees to answer questions or explain information.
Supported office clerical functions using word processing and other software, email and office machines.
Claims Service Technician I
Humana
Jacksonville, Florida
1999 - 2001
Duties: Responsible for the timely and accurate processing of all claims accepted via Optical Scanning
Entry of claims, that cannot be scanned and sourced, required documents
Worked in a production-based environment, which involves implementing all formats and procedures relevant to optical scanning.
Mortgage Processor
Home side Lending Mortgage Company
Jacksonville, Florida
1998 - 2002
Entered the FHA and VA loan data completed by the underwriters into the computer system for the final document processing center to complete the closings and post closings of the loan.
Reviewed loan applications and supporting documentation to ensure accuracy of data.
Processed loan modifications according to investor guidelines.
Prepared closing documents for review by underwriter or manager.
Maintained communication with borrowers to ensure timely submission of required documents.
Reviewed post-closing documents for accuracy before submitting them to investors and insurers.
Researched and resolved discrepancies related to the loan application process.
Assisted in the preparation of mortgage packages for investors and insurers.
Provided guidance to customers regarding mortgage products and procedures.
Mortgage Processor
Bank of America
Jacksonville, Florida
2003 - 2005
Entered data from FHA and VA mortgage loans into the computer system in a timely manner
Forwarded the copied documents to the underwriters
Provided excellent customer service by answering any questions or concerns from the clients regarding the processing of their loan.
Quality Assurance Specialist
KFORCE TEMPORARY AGENCY
Jacksonville, Florida
2006 - 2007
Researched pre - existing conditions for purpose of pre-qualifying for health insurance reimbursement
Data entry electronically submitted pre - certifications
Multi-tasked using several computer applications while working in a fast-paced environment
I reconciled paper reports to data in Aetna systems
I occasionally made outbound calls to providers and customers for the purpose of obtaining additional information on claims.
Medical Insurance Specialist
McKesson
Jacksonville, Florida
2007 - 2008
In a data entry environment performed functions related to coding, of emergency room visits
Verified information concerning patient accounts
Input medically pertinent information via Optical Scanning and processed charts in a timely manner; concentrating on quality
Accurately entered patient data and client information into the system, to enable it to be released to coding
Worked in a production-based environment.
Data Management Specialist
MMR of Team Health
Jacksonville, Florida
2008 - 2010
Responsible for logging, entering, maintaining, and proofing batches of medical records received from facilities, to include the entry of demographic information, CPT, ICD-9 and HCPC codes, as necessary, and in addition, distribution of required information back to the facility
Ensure timely and accurate entry of data and turnaround of codes to client based on contractual commitments.
Service Associate II
First Coast Service Options
Jacksonville, Florida
2011 - 2012
Providing excellent customer service to our customers by, Accurately examining, interpreting and entering claims, resolve edits and first/second level suspense utilizing the Medicare B claims processing system
Perform necessary research and effectively make decisions to properly adjudicate claims utilizing processing manual
Identify and communicate problems relevant to the claims processing system and the processing manual and/ or guidelines
Communicate effectively with customers and providers
Adhere to all established standard operating procedures
Support continuous improvement by identifying process improvements and/or quality enhancements, Support the team environment
Perform other duties, as the supervisor may deem necessary.