Angela Johnson

Multi-line Licensed Insurance Agent with an active property, casualty, life, and health footprint spanning 6 states (including NY, SC, WV, and the DMV area). Built on a foundational commitment to high-quality compliance and ethical, consultative client care. Exceptionally rapid learner seeking a structured, remote inside sales environment that leverages comprehensive paid training to translate multi-state licensing into high-volume, compliant production.

Operations Leadership:

● Provided executive administrative support for multiple senior-level executives (CFO, AVP, VP)

● Supervised team of CWA union-represented administrative personnel

● Coached over 100 employees on network metric targets and performance improvement

● Composed and edited multiple technical process documents 100 pages or greater in length

● Served 7 years on the MD/DC 811 Board of Directors as Telecommunications Representative

● Lead Contingency Plan Steward, authored certified emergency plan consistent with Office of Homeland Security guidelines, led annual team exercises, authorized emergency funds for field personnel, and ensured receipt of goods and services through multiple emergency events

● Advanced financial institution compliance skills in the areas of Fraud, Reg DD, CRA, EFTA, TILA, RESPA

● Awarded multiple service excellence awards, recognition bonuses, and spot awards

Financial Management:

● Successfully managed $60m expense budget consistently meeting year-over-year targets

● Processed invoices for 50+ national one-call centers totaling $2.7m+ annually

● Audited invoices, purchase orders, and employee charge accounts saving ~$10K annually

● Routinely reduced supplier costs by through successful negotiation of supplier contracts or securing alternate supply channels (10% on average)

● Routinely negotiated the reduction/elimination of fees imposed by national 811 call centers

● Created and implemented cost tracking codes to manage overtime and promote effective allocation of personnel resources for team of 200 technical associates

● Researched and resolved fiber locate violation fees incurred by technical field personnel

Community Investments:

· Lead organizer and logistics coordinator for technical trade shows for employees and STEM students

· Elected multiple times to community-related organizations serving in official capacities of President, Vice President, Treasurer, and Secretary

· Successfully mentored middle and high school students in mathematics and national project management competitions securing college scholarships for winning competitions

· Participated in several non-profit events supporting local food, career, and mentoring programs