Angela Johnson
Columbus,GA
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
20
20
years of professional experience
Work History
Frontend Team Lead
Walmart
10.2023 - Current
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Managed inventory levels for optimal stock availability and minimized overstock situations.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Reduced employee turnover rate by fostering a positive work environment with open communication channels.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
Parts Sales Manager
AutoZone
04.2022 - 01.2023
- Increased parts sales by developing and maintaining strong relationships with customers and suppliers.
- Streamlined inventory management for enhanced efficiency in ordering and tracking parts.
- Led a team of sales associates to consistently surpass monthly sales goals.
- Implemented new sales strategies, resulting in higher customer retention rates and overall satisfaction.
Metal Stamper/Warehouse
Division Stamping
05.2015 - 03.2022
- Improved production efficiency by consistently monitoring and adjusting stamping machines.
- Enhanced product quality with thorough inspection of stamped parts for defects and adherence to specifications.
- Reduced waste by properly setting up dies and maintaining accurate alignment during operation.
- Maintained a safe work environment by diligently following safety protocols and keeping the workspace clean and organized.
- Increased productivity through regular preventive maintenance of stamping equipment, ensuring optimal performance.
- Minimized downtime by quickly troubleshooting and resolving mechanical issues in stamping presses.
Career Mentor
Emerge
01.2012 - 05.2015
- Enhanced client satisfaction by providing personalized career guidance and mentoring sessions.
- Developed customized career plans for clients, leading to successful job placements and promotions.
- Conducted in-depth assessments of clients'' strengths, weaknesses, and opportunities for growth, resulting in targeted action plans for improvement.
- Collaborated with clients to create powerful resumes and cover letters that showcased their unique skills and experiences.
- Assisted clients in identifying suitable job opportunities through thorough research and networking strategies.
- Inspired confidence in clients during times of uncertainty or transition by providing expert guidance grounded in empathy and industry knowledge.
Shift Leader
Highland Chateau
09.2009 - 01.2011
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Tax Preparation Supervisor
Jackson Hewitt
10.2003 - 04.2008
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
Certificate - Frontline Management
University of Denver
Denver, CO03.2023
Human Resources Development, Computer Support
Takoda Institute
Minneapolis, MN06.2013
Jackson Hewitt
Minneapolis, MN12.2003
St. Catherine University
St. Paul, MN12.2000
Skills
- Attention to Detail
- Non Profit Experience
- Event Planning
- Administrative Skills
- Goal-Oriented
- Conflict Negotiating
- Microsoft Office Suite
- Customer Service
- Leadership Skills
- Communication
- Team leadership
- Problem-solving abilities
Professional Qualifications
Assist clients facing barrier to employment in job seeking and career readiness, Complete follow ups to determine retention rates of non profit staffing agency, Prepare clients for interviews by facilitating mock-interviews and application assistance, Extensive knowledge of community resources and referrals such as workshops, housing, and public benefits, Mentor clients in genuine, empathic fashion, maintaining trust and agency policies, Provide full range of IT solutions such as troubleshooting and helpdesk remote support, Supervise tax preparation teams and complete duties including correcting and submitting client taxes, Print payroll information and update software systems daily, Coordinate interview and client schedules and prepare for meetings, Organize client files, maintaining non-profit agency confidentiality and information release policies, Assist customers with questions and concerns in a professional manner, Register trained and manage $2,000 in individual sales, reconciled till nightly, Maintain knowledge of current sales and promotions, Develop strong interpersonal relationship skills, organization skills, and communication skills
Coursework
- Life Span Development
- Counseling Services
- Case Management
- Human Relations
- Office Procedures
Community Service
- Career Mentor, EmergeWorks, Minneapolis, MN, 03/01/14, 05/01/15
- Computer Support Specialist, Call That Girl, St. Louis Park, MN, 10/01/13, 01/01/14
Timeline
Frontend Team Lead
Walmart
10.2023 - Current
Parts Sales Manager
AutoZone
04.2022 - 01.2023
Metal Stamper/Warehouse
Division Stamping
05.2015 - 03.2022
Career Mentor
Emerge
01.2012 - 05.2015
Shift Leader
Highland Chateau
09.2009 - 01.2011
Tax Preparation Supervisor
Jackson Hewitt
10.2003 - 04.2008
Certificate - Frontline Management
University of Denver
Human Resources Development, Computer Support
Takoda Institute
Jackson Hewitt
St. Catherine University