Angela Bauers
Clearwater,FL
Summary
Motivated Front Office Lead offers demonstrated success tackling various office tasks. Delivers proactive support on key administrative matters to promote productivity across departments. Recognized for organization and time management skills.
Overview
6
6
years of professional experience
Work History
Front Office Lead
Pediatric Health Care Alliance
02.2023 - Current
- Enhanced front office efficiency by streamlining administrative processes and implementing new organizational systems.
- Reduced customer wait times through effective scheduling and task delegation among staff members.
- Improved guest satisfaction by addressing concerns promptly and professionally, resulting in positive feedback from clients.
- Maintained a clean and organized workspace to ensure smooth front office operations and a positive environment for guests.
- Collaborated with management to identify areas for improvement, leading to increased overall productivity within the team.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
- Collect patient and client documents and information upon referral.
Certified Nursing Assistant
Tampa General Hospital
01.2022 - 02.2023
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Documented patient information and care activities in electronic health record.
Customer Service Staff Member
Publix Spermarkets
02.2018 - 01.2022
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Collaborated with team members to improve overall service quality through shared knowledge and expertise.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Improved overall team morale through active participation in group discussions, sharing insights from personal experiences or observations of successful strategies used elsewhere in the organization.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
Education
Bachelor of Science - Health Sciences
University of South Florida
Tampa, FL05.2026
Associate of Arts - Anthropology
Hillsborough Community College
Tampa, FL05.2022
Skills
- Empathy and understanding
- Conflict resolution
- Staff training and development
- Professional demeanor
- Task prioritization
- Computer proficiency
- Office equipment operation
- Appointment scheduling
- Organizational skills
- Customer service excellence
- Strong leadership
- Front Office Management
Accomplishments
During my time at Publix I was promoted twice, leading me to manage the customer service desk. While working at Tampa General Hospital I was awarded 4 ICARE awards, given by patients. Since beginning with my current employer I have been promoted once and awarded two SEA (Service Excellence Award) awards nominated by my peers.
Timeline
Front Office Lead
Pediatric Health Care Alliance
02.2023 - Current
Certified Nursing Assistant
Tampa General Hospital
01.2022 - 02.2023
Customer Service Staff Member
Publix Spermarkets
02.2018 - 01.2022
Bachelor of Science - Health Sciences
University of South Florida
Associate of Arts - Anthropology
Hillsborough Community College
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