Angela Sandoval

• Handles daily financial transactions for the community, including collecting and posting rent, fees, and other payments, preparing bank deposits, reconciling accounts, generating financial reports, and processing invoices and payables.
• Maintain an average of 99% in rent collected amongst all three sites.
• Audits resident files and accounting records to identify unpaid or late fees, communicates with residents about outstanding balances, implements procedures for delinquency collection, and enforces lease terms to maximize revenue.
• Follows established company procedures for evictions, including issuing notices, carrying out evictions, and representing the property in court hearings and eviction proceedings.
• Prepares various financial, accounting, and administrative reports such as FCF's and variance reports monthly.
• Reviews resident utility billing to address discrepancies, including accounts with high, low, or no meter readings.
• Verifies and processes invoices, purchase orders, and bills by researching discrepancies, avoiding duplicates, balancing ledger accounts, and issuing payments as required.
• Assists in onboarding new vendors, contractors, and service providers, and communicates with vendors to resolve invoice and payment issues.

• Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner
• Implement procedures and strategies to increase delinquency collection by determining unpaid accounts and providing constant communication with residents
• Execute financial operational tasks such as collecting rent, processing payables, and rent relief assistance for over 200+ applications ($3.1 million collected)
• Process all resident move outs by completing deposit accounting and preparing move out statements/ checklists ● Prepare accounting month end and financial reports
• Support the community manager with organizing and managing the operation of the community while upholding company policies and procedures
• Assist in bi-weekly meetings with ownership to discuss financial performance and progress of the property

• Create and execute marketing strategies to increase prospect traffic
• Collect and scan rental payments to ledger
• Tour prospects throughout the community and process rental applications
• Make weekly recommendations for price increases/decreases according to the market comps.
• Prepare preliminary and final move out statements
• Monitor maintenance, construction, and renovation projects
• Assist with hiring and onboarding new talent
• Promote harmony and quality job performance through support, effective leadership, and positive reinforcement

● Work alongside the marketing department to distribute promotional items of the property to surrounding Universities

● Update social networking sites with the latest news of the community as well as engaging with residents

● Aid the accounting department with rent delinquencies and other unpaid balances

● Attend weekly meetings with members of the corporate office to discuss operations of the facility and develop strategies for yearly turn with approximately 2,200+

move-ins

● Handle all escalated resident related issues or concerns

● Process all unit transfers by matching demographics and best roommate compatibility