Angela Smith
Lexington,SC
Summary
Highly organized, personable and motivated, experienced team manager looking for a new position in which I can build upon my organizational experience to assist a new team and company to enhance their process. Versatile Test Manager with 8 years of experience eliminating problems and flaws to enhance end-user experiences. Meticulously designs testing protocols, detecting obscure bugs and pitfalls to produce impeccable final products. Creates novel human and machine-based approaches to eliminating weaknesses in wide-ranging products.
Overview
29
29
years of professional experience
1
1
Certification
Work History
System Applications Testing Manager
DHL GLOBAL FORWARDING
07.2015 - 08.2023
- Managed system and quality assurance testing from a US CDZ (Customs brokerage) platform to a Global platform
- Successfully implemented new Customs Brokerage processing system (system testing, user testing, regulatory evaluation and establishment of super users)
- Mitigated risk through management of system failures and fixes of current US CDZ systems
- Development of testing scenarios based on system functionality and user requirements
- Evaluate software compliance against specified user and regulatory requirements and management of corrections
- System functionality testing from end-to-end perspective.
- Streamlined communication with stakeholders, providing clear status updates on testing progress and results.
- Established a structured approach for test case creation, improving the efficiency of the testing team.
- Mentored junior testers in industry best practices, fostering a culture of continuous improvement.
- Collaborated with cross-functional teams to ensure thorough and effective test coverage.
- Developed risk-based testing strategies, optimizing resource allocation and maximizing defect detection.
- Managed end-to-end testing lifecycles from requirements gathering to post-deployment validation.
- Championed test-driven development methodologies within the organization, resulting in higher code quality and faster release cycles.
CHB Alliance Administrator (Project Manager)
DHL GLOBAL FORWARDING
10.2011 - 07.2015
- Managed current processing system
- Managed/Participated in User Acceptance Testing of system enhancements before implementation into production system.
- Enhanced testing processes by implementing automation tools and reducing manual efforts.
- Streamlined communication with stakeholders, providing clear status updates on testing progress and results.
- Established a structured approach for test case creation, improving the efficiency of the testing team.
- Mentored junior testers in industry best practices, fostering a culture of continuous improvement.
- Collaborated with cross-functional teams to ensure thorough and effective test coverage.
- Managed end-to-end testing lifecycles from requirements gathering to post-deployment validation.
Billing Supervisor
DHL GLOBAL FORWARDING
01.2010 - 10.2011
- Conducted Mailing Project Workshop identifying mailing process and areas for improvement
- User acceptance testing for EDM (Document repository) and Alliance (Customs Brokerage) systems
- Responsible for mailing of invoice packages, Importer of Record packages, DDU/DDP process
- Managing process to identify and track all packages as they are produced and mailed
- Developed process for communication of billing corrections from operations to correction department
- Managed process of tracking corrections from notification through completion and mailing to a customer.
- Streamlined invoice processing for timely payments by enhancing the tracking system and automating data entry tasks.
- Enhanced team productivity by providing ongoing training, guidance, and support to billing staff members.
- Collaborated closely with other departments, fostering strong working relationships to expedite resolutions of cross-functional issues impacting revenue collection.
- Maintained a high level of customer satisfaction by addressing inquiries promptly, resolving issues effectively, and consistently delivering accurate invoices within established timeframes.
Executive Assistant
DHL Global Forwarding
10.2008 - 01.2010
- Provided one on one, group and webinar training on the concept, standards, and use of the Quality Management System
- Produced, analyzed and distribution of quarterly progress reports that identified the top errors and trends
- Maintenance and development of database tables to support corporate organization
- Product management support completing payroll, arrangements, meeting arrangements and syncing schedules
- Maintaining employee profiles, confidential information, expense reports, employment records/history
- Monitored responses to deadlines with reminders on upcoming due dates.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered high volume of phone calls and email inquiries.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
Administrative Assistant
DHL GLOBAL FORWARDING
05.2000 - 10.2008
- Assist in Customs Brokerage matters and compile statistics for our brokerage offices
- Run several monthly reports
- Run monthly quality management reports for each office along with several customers and individual processors
- Assist offices in brokerage related issues
- Provide audit preparation for all internal audits.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Support
DHL GLOBAL FORWARDING
06.1998 - 05.2000
- Provide support to entry teams to submit proper entries to US Customs
- Contact customers to obtain correct or missing information
- Support entry teams by processing entries or answering questions.
Import Analyst
DHL GLOBAL FORWARDING
10.1996 - 06.1998
- Provide support to submit proper entries to US Customs
- Contact customers to obtain correct or missing information
- Compiled entry team statistics for the team supervisor
- Support entry teams by processing entries or answering questions.
Import Agent/Data Entry Processor
DHL GLOBAL FORWARDING
02.1995 - 10.1996
- Process entries (including TIB and Textiles) and submit them to US Customs
- Assisted team members by helping process entries for them.
Education
No Degree - Accounting
St. Clair County Community College
Port Huron, MI05.2009
No Degree - Business Administration
St. Clair County Community College
Port Huron, MI12.1989
Skills
- Word
- Excel
- Visio
- Power Point
- SharePoint
- Teams
- Quality Assurance
- Functional Testing
- Integration Testing
- Test Case Design
- Regression Testing
- Decision Making
- Test Planning
- Team Leadership
- Performance Testing
- Load Testing
- Defect Management
- System Testing
- Agile Methodologies
- Test Script Writing
- Project Management Skills
- Cross-Functional Team Collaboration
- Test Scheduling
- Scenarios and Use Cases
- Defect Tracking and Reporting
Certification
- Certified Customs Specialist (CCS)
- First Choice Master Bronze
Timeline
System Applications Testing Manager
DHL GLOBAL FORWARDING
07.2015 - 08.2023
CHB Alliance Administrator (Project Manager)
DHL GLOBAL FORWARDING
10.2011 - 07.2015
Billing Supervisor
DHL GLOBAL FORWARDING
01.2010 - 10.2011
Executive Assistant
DHL Global Forwarding
10.2008 - 01.2010
Administrative Assistant
DHL GLOBAL FORWARDING
05.2000 - 10.2008
Customer Support
DHL GLOBAL FORWARDING
06.1998 - 05.2000
Import Analyst
DHL GLOBAL FORWARDING
10.1996 - 06.1998
Import Agent/Data Entry Processor
DHL GLOBAL FORWARDING
02.1995 - 10.1996
No Degree - Accounting
St. Clair County Community College
No Degree - Business Administration
St. Clair County Community College