ANGELAYA MILLS
Milwaukee,Wisconsin
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls.
Overview
5
5
years of professional experience
Work History
Remote Customer Service Representative
VF Corporation
Milwaukee, Wisconsin
01.2022 - 02.2023
- Maintained strict confidentiality of all sensitive customer information
- Assessed customer needs and escalated calls to specific departments
- Displayed positive, professional, and empathetic tone to deliver consistently superior service
- Completed high volume of inbound and outbound calls within deadlines
- Answered incoming calls, chat messages, and email communications to handle product concerns
- Demonstrated excellent communication skills when interacting with diverse customers
- Maintained detailed records of customer interactions and transactions for future reference
- Met and exceeded assigned goals established by management
Receptionist
Elements massage
Elm grove, Wisconsin
01.2021 - 01.2022
- Provided typing, word processing, and clerical support and assisted with special projects
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
Front End Cashier
Target
Milwaukee, Wisconsin
07.2019 - 01.2021
- Handled customer complaints following store policies and procedures
- Stocked and replenished merchandise according to store merchandising layouts
- Verified age for purchase of alcohol and tobacco products in accordance with state laws
- Demonstrated excellent customer service skills by being friendly, helpful, and patient with all customers
- Processed payments in a timely manner while ensuring accuracy of change due to customers
Cashier
Chick fil a
Milwaukee, Wisconsin
07.2018 - 07.2019
- Assisted with training and mentoring new team members
- Accurately processed customer payments using cash, credit cards, and checks
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Greeted and informed customers of products, fostering positive store experiences
Education
High School Diploma -
Milwaukee high school of the arts
Wisconsin06.2021
Skills
- Customer Service
- Telephone Skills
- Adaptability
- Problem solving
- Communication
- Sales Expertise
- Refunds and Exchanges
- Time Management
- Payment Processing
- Data Entry
- Technical Support
- Medical terminology
Timeline
Remote Customer Service Representative
VF Corporation
01.2022 - 02.2023
Receptionist
Elements massage
01.2021 - 01.2022
Front End Cashier
Target
07.2019 - 01.2021
Cashier
Chick fil a
07.2018 - 07.2019
High School Diploma -
Milwaukee high school of the arts