Angel D. Govea
Milwaukee,WI
Summary
Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
4
4
years of professional experience
Work History
Mortgage Loan Processor II
UW Credit Union
03.2022 - Current
- Process basic to complex loan files by income analysis, credit bureau review, repayment ability, and property value, Follow up on any outstanding documentation or services needed, maintain working knowledge of various mortgage product options including fixed rate, adjustable rate, WHEDA, FHA, VA, Down
- Payment Assistance Grant programs, construction loans, and lot loans
- Maintain consistent and appropriate contact with Members through phone and/or email to ensure follow up of outstanding loan documentation
- Or services needed
- Build lasting relationships with clients.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Set up and completed loan submission packages.
Senior Loan Processor
CrossCountry Mortgage LLC
05.2020 - 03.2021
- I am responsible for providing quality customer service by obtaining necessary documentation to underwrite the loan and ordering third party documentation by communicating directly with the customer and/or loan officer in a professional and effective manner
- Verify that an application is complete and accurate; and have all necessary documentation to send into underwriting
- Communicate with various companies to obtain Property Survey, Flood Certificate, Title
- Commitment, and payoff information
- Provide accurate reports on loans, services and needs.
- Utilized loan origination software to process and track loan applications.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
MORTGAGE PROCESSOR III
NOVUS HOME MORTGAGE
06.2019 - 05.2020
- Prioritize workflow so that sensitive files are handled in proper order
- Follow compliance with all regulatory and governmental standards, guidelines, rules and regulations, and applicable state regulatory authorities, and applicable federal, state, and/or local ordinances, administrative regulations, and statutes
- Mentor and role model for Processor I and II positions
- Processed account paperwork, transfers and money movement for new business accounts.
- Received on-going, comprehensive training on home loan products and mortgage process.
Skills
- Critical thinking and analytical
- Abilities, evaluate risks,
- Pipeline/queue management,
- Proven effectiveness in
- Prioritization, time management,
- Proficiency with Microsoft office,
- Problem solving skills, building
- Client relations, sales, banking
- Coordinate Applications
- Financial Document Review
- Certified Residential Mortgage Specialist
Languages
Spanish
Native or Bilingual
Timeline
Mortgage Loan Processor II
UW Credit Union
03.2022 - Current
Senior Loan Processor
CrossCountry Mortgage LLC
05.2020 - 03.2021
MORTGAGE PROCESSOR III
NOVUS HOME MORTGAGE
06.2019 - 05.2020