Angel D. Silva
2300 N Erica St. Apt C Pharr, TX,United States
Summary
- Management while recruiting and training effective associates, customer service specialist, superior program administration and team-building skills, proficient supervisor, strong work ethic, adaptability, and superior interpersonal skills, accomplished sales manager, eager to obtain an entry-level Management position to help launch career.
Overview
10
10
years of professional experience
Work History
Drug & Alcohol Collector
Infinity Drug Testing & Alcohol
McAllen , TX
08.2023 - Current
- Conducted urine, saliva, and hair follicle drug testing in accordance with laboratory procedures.
- Performed drug tests on employees and job applicants to ensure compliance with company policies and government regulations.
- Provided detailed documentation of results for each test conducted.
- Reviewed medical records to determine appropriate testing methods and protocols.
- Coordinated collection of specimens from various sites in a timely manner.
- Maintained accurate records of all drug tests performed and reported any discrepancies to management team.
- Responded promptly to customer inquiries regarding specific details about their individual test results.
- Trained personnel on proper techniques for collecting samples for drug tests as well as documenting results accurately.
Canvass Manager
Erus Energy
McAllen, TX
09.2022 - 02.2023
- Hired, trained and motivated team of 12 sales representatives
- Researched consumer needs and identified opportunities to meet demand with company offerings
- Supported sales team members to drive growth and development
- Directed and coordinated products, services and sales activities
- Oversaw regional and local sales managers and staff
- Coordinated Daily Field Reports (DFRS) and distributed to clients
- Generated 300+ leads per month and converted 80% of them became sales.
Recruiter Coordinator
BC Technologies
Pharr, TX
03.2022 - 11.2022
- Hired and recruited qualified candidates to fill open positions
- Candidates were explained the responsibilities, compensation, and benefits of the job
- Collaboration with senior leadership on the development of comprehensive recruitment strategies
- Through posting job descriptions on job boards, I recruited and sourced candidates
- Informed hiring managers of talent needs and determined criteria for filling vacancies
- Assisting qualified candidates with application processes
- Verified employment and conducted background investigations to facilitate recruitment
- Developed and maintained communication with new hires to build a long-term relationship with us employer
- Presentations on financial services were developed and presented to groups in order to attract new customers
- Accomplishments
- Improved team leadership and coordination of personnel through communicating effectively
- Reaching an overall increase in client satisfaction and cost effectiveness when each colleague performs their assigned tasks in support of the company's objectives
- Promoted to Lead Recruiter within 90 days of employment.
Medical Consultant
Pain Relief Network
Mcallen, TX
04.2020 - 02.2022
- Ask several questions to patients while our computerized system would make outbound who may need assistance getting medication for different needs to ensure that their insurance covered it
- Access patient information through various using various software applications, accessed patient information
- HIPPA regulations were followed and all patient information was kept confidential
- Referred patients to appropriate medical physicians and services
- Acquired proper authorization and identification to determine whether their medical insurance would cover their needs and medication,
- Upon verifying the patient and verifying the insurance, we would proceed to advise the patient what services are available upon qualifying
- They would then be directed to have a video screening with a physician, and the doctor would be provided with the proper information regarding their medical needs.
Personal Assistant
Tanya Reyes
McAllen, TX
04.2020 - 02.2021
- Reminders for upcoming meetings and events are included in personal and professional calendars
- Reminded the client of her priorities and deadlines by monitoring her personal and professional activities
- Provided daily reports to fulfill her needs and support executive presentations with quantitative data metrics
- Communicated via email and phone with the client
- Worked closely with the client to provide one-on-one assistance
- Worked on a variety of tasks and organized her schedule to complete all her assigned tasks by the end of the day
Senior Customer Service Specialist
T-Mobile
, TX
11.2013 - 08.2019
- To ensure our customers' technical and overall account issues are addressed, we receive calls at a high volume to ensure we meet our daily and monthly goals
- Ensure communication was directed and that additional steps can be taken on their own time without having to call back if further information is provided
- Customer service and guidance for problems with mobile devices and accounts were provided with excellence
- As a leader, I developed and implemented different methods to ensure 100% customer satisfaction with my team to ensure goals were met
- Our goal was to ensure the customer did not have to call back and that all issues were resolved on the first call
- In addition to our corporate company's JD POWER award contribution while we were part of the magenta family and part of the Diversity and Inclusion program, I was always prepared to acquire and deliver our service
- Accomplishments
- Consistently maintained high customer satisfaction ratings
- Promoted to Senior Rep due to High rating customer service and customer satisfaction that achieved leading my own team
- Developed relationships over thousands of customers and typically exceeded sales goals by 100%.
Education
High School Diploma -
Donna High School
06.2011
Skills
- New Hire Orientation
- Multitasking and Prioritization
- Applicant Tracking System
- Detail Oriented
- Onboarding Management
- Employee Relations
- Team Recruiting and Onboarding
- Staffing Agency Coordination
- Equal Employment Opportunity (EEO)
- Networking and Partnership
- Development
- Diversity and Inclusion
- Cross Functional Collaboration
- Performance Evaluations
- Market Trend Analysis
- Sales Records Management
- Territory Management
- Direct Sales
- Sample Collection
- Data Interpretation
- Maintaining confidentiality
- Critical Thinking
- Task Prioritization
- Database Management
- Brand Development
- Account Acquisition
Timeline
Drug & Alcohol Collector
Infinity Drug Testing & Alcohol
08.2023 - Current
Canvass Manager
Erus Energy
09.2022 - 02.2023
Recruiter Coordinator
BC Technologies
03.2022 - 11.2022
Medical Consultant
Pain Relief Network
04.2020 - 02.2022
Personal Assistant
Tanya Reyes
04.2020 - 02.2021
Senior Customer Service Specialist
T-Mobile
11.2013 - 08.2019
High School Diploma -
Donna High School
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