Hi, I’m
Angele' McDow
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Summary
Demonstrated Chief Operations Officer offering extensive knowledge in business development and strategic planning. Adept at analyzing data and performance metrics to obtain a complete business overview. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Supervised multiple teams and effectively performed office administration, customer service, and sales responsibilities. Years of experience supervising multiple teams of employees, planning and maintaining work schedules, updating procedures and policies, and performing customer service activities, accounts receivable, billing, and payroll duties. complete business overview.
Overview
15
years of professional experience
Work History
Cammy Nguyen LLC
Operations Management
08.2019 - 06.2022
Job overview
- Overseeing operational systems, processes, and infrastructure while looking for opportunities of improvement or revision
- Implemented business development strategies, logo designs, and website designs.
- Foresaw and tracked operational and tactical risks and providing strategic solutions
- Managed day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management
- Worked hand-in-hand with the sales team and CFO to help set and meet daily and quarterly goals
- Played the leading role in long-term planning, project status reporting, and implementing change control processes
- Worked closely with CEO on other special planning and departmental projects
- Oversaw the reports weekly, monthly, quarterly, and annual metrics
- Identified trends and assess opportunities for a new products to bring in revenue
- Collaborated personally with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values
- Assessed a variety of situations and provide clarity to each team
- Established and maintained credible, professional relationships with clients, internal business lines, and external vendors
- Supported back-office reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Stayed up to date on industry regulations, trends, and technology
- Worked closely with management team to ensure all operational, administrative, and compliance functions within the company are being properly executed in accordance to regulatory-based best practices
- Provided customer service and was involved in training every new team member.
Blossom Beauty Lounge
Salon Manager
05.2015 - 08.2019
Job overview
- Greeted each client upon arrival to the salon
- Offered strong customer service skills, keeping customers satisfied and returning on a consistent bases
- Handled employee scheduling and coverage needs during business hours.
- Answered telephone calls, services inquires, emails, and social media messages promptly and courteously
- Managed cash flow, business transactions, banking and accounting processes.
- Contacted clients if a staff member is sick and re-arrange an appointment
- Developed relationships with all new staff members, assisted all existing staff members in their career development and was involved in training every new team member that joined the salon
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Keep the retail merchandising stocked.
- Maintained a clean and safe work environment, resulting in reduction in complaints filed with management and substantial increase in crew satisfaction
Forster Physical Therapy
Physical Therapy Receptionist
12.2011 - 05.2015
Job overview
- Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
- Maintained patient accounts by obtaining, recording, and updating personal and financial information
- Obtained revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims
- Maintained office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs
- Helped patients in distress by responding to emergencies
Forster Physical Therapy
File Clerk
09.2007 - 12.2011
Job overview
- Pulled charts for client appointments
- Examined, categorized and sorted incoming documents.
- Maintained physical and computer-based filing systems.
- Charted patient programs for the Physical Therapists
- Organized and archives records and documents
- Making copies of paperwork and distributes as needed
- Retrieving data and files for other departments and personnel
- Used alphabetical and numerical systems to organize paper and electronic records documents
- Checking paperwork, digital forms, and files, updating or correcting documentation as needed
- Updated filing systems and devises new filing and organizational and storage systems for data and documents as needed
- Created new files and provides needed information on forms and reports
- Secured and protected the privacy of documents
- Scanned paper documents and verified that scanned documents are clear and legible
- Processed requests for files and data
- Monitored filing materials and office supplies and works with vendors to secure needed supplies, or reports when new purchases need to be made to purchasing officer
- Discarded documents when required in accordance with official procedures
- Typed and performs data entry
Education
Santa Monica High School
Skills
- Market and Competitor Research
- Quality Control Planning
- Change and Growth Management
- Develop Business Structures
- Project Oversight
- New Business Development
- Operational Efficiency
- Effective Customer Service
- Operational Leadership
- Profitability Improvement
- Operations Management
- Production Operations
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Management
Cammy Nguyen LLC
08.2019 - 06.2022
Salon Manager
Blossom Beauty Lounge
05.2015 - 08.2019
Physical Therapy Receptionist
Forster Physical Therapy
12.2011 - 05.2015
File Clerk
Forster Physical Therapy
09.2007 - 12.2011