Dynamic marketing professional with a proven track record at Texas Roofing & Leak Repair, excelling in content creation and social media strategy. Adept at enhancing brand awareness and managing customer relationships, I leverage strong analytical skills and effective communication to drive impactful marketing campaigns and foster positive client interactions.
Overview
15
15
years of professional experience
Work History
Marketing/Office Mgr
Texas Roofing & Leak Repair
05.2018 - Current
Designed website layouts and created various marketing collateral, including logos, blog posts, newsletter templates, coupon designs, flyers, and videos.
Performed comprehensive administrative duties, including accurate payroll processing, generation of P&L reports, entry of vendor bills and expenses, account reconciliation, analysis of aging summaries, and management of advertising-related phone and billing inquiries.
Established, developed, and managed content and campaigns across Facebook, Instagram, Yelp (including coupons and advertisements), and other social media platforms to significantly increase brand awareness.
Managed work orders and billing processes for over 15 property management companies, encompassing data input, oversight of daily operations, contract review, coordination of approvals, and providing essential support to project managers.
Facilitated daily communication between clients, vendors, and internal teams.
Tracked invoicing and payments to maintain accuracy in accounts receivable and payable.
Managed recruitment processes, onboarding, and training of new employees.
Maintained professionalism while resolving customer inquiries, and diffusing tense situations.
ESL Teacher
VIPKid
01.2019 - 11.2021
Delivered one-on-one, fully immersive English lessons to 820 students, ages 5-12 years old, with a total of 3690 classes and received a 5 Star Rating out of 2010 reviews.
Received TESOL (Foundation & Advanced) Certifications as well as TEFL Online and administered formal assessments to determine proficiency and retention.
Designed props, enhanced visuals, and produced additional interactive rewards as well as timely feedback per lesson to parents of progress.
Marketing Coordinator
Reynolds Roofing TX
03.2016 - 12.2017
Generated marketing materials such as flyers, ad inserts, and various promotional items and improved web presence through SEO registration, mobile readiness, and logo modernization.
Managed and increased social page content and generated campaigns, Yelp coupons and advertisements to increase brand awareness.
Performed administrative duties that included screening, interviewing, and selecting employees as well as filing and file creation.
Communications Technology Manager
MMS
03.2010 - 11.2015
Created, developed, and maintained Facebook Pages and Groups for the organization’s schools as well as visual aids, presentations, programs, and various marketing materials.
Managed website information, analyzed metrics, secured login areas, and updated monthly newsletters, lesson plans, and menus.
Improved classroom and administrative software by establishing a more user-friendly approach with the latest research, updated computer speeds and visual capabilities as well as installed modern printers and facilitated training for staff.
Responsible for planning and executing semi-annual company parties of about 80+ people and leading monthly meetings to discuss goals and accomplishments as part of an eight-person team.
Education
BBA - Marketing
Texas State University
San Marcos, TX
01.2008
Skills
Self-starter
Content creation and management
Social media strategy
Customer relationship management
Data analysis and reporting
Payroll administration
Marketing strategy
Project coordination
Time management
Conflict resolution
Attention to detail
Problem solving
Workforce management
Office administration
Customer service excellence
Strong work ethic
Effective communication skills
Presentation skills
Interests
Marketing, Communication, Early Childhood Education, Social Networking, ESL, Web Design, Finance