ANGELE REED
Ft. Washington,MD
Summary
Reliable, caring Certified Nursing Assistant with 11 years experience caring for elderly and vulnerable adults. Excellent client care; work well with bedridden, physically challenged and memory-impaired residents. Friendly and compassionate, with excellent interpersonal and communication skills. Discreet and confidential in all dealings with patients and staff.
Overview
18
18
years of professional experience
Work History
Barista
Giant Food Stores
04.2021 - 10.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Controlled line and crowd with quick, efficient service.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Cashier
Giant Food Stores
10.2021 - 04.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
Patient Safety Associate
Metropolitan Healthcare Services
01.2017 - 12.2020
- Performs basic patient monitoring activities under the supervision of an assigned Nurse
- Observes the patient's activity and behavior, and communicates on a regular basis to the Nurse in charge or a Technician
- Assists charge Nurse with the accurate measurement and reporting of input and output
- Accompanies patients to medical procedures and tests, and maintains observation of the patient
- Provides for patients comfort, safety and satisfaction.
Dialysis Technician
Davita Dialysis
01.2016 - 01.2017
- Collected and documented patient vital signs
- Reported any abnormal findings to the charge Nurse
- Observed patients
- Cleaned and set up dialysis equipment
- Maintained hygienic work area.
CNA
Carroll Manor Nursing Home
01.2013 - 01.2015
- Charted daily information on the residents such as mobility activity, mood changes, eating percentages and daily input and output
- Massaged patients and applied preparations and treatments such as; alcohol rubs and heat lamp stimulation
- Assisted patients with activities for daily living such as, grooming, bathing and meals
- Tended to patients with chronic illnesses.
CNA
THI
01.2012 - 01.2013
- Provided necessary supplies, support, and assistance to medical staff and patients for unit specific procedures
- Observed and documented patient status and reported patient complaints to the case manager
- Facilitated games and other activities to engage patient
- Maintained a clean, orderly and well-stocked environment.
CNA
Carolyn Boone Lewis Health Care Center
01.2007 - 01.2012
- Read and recorded temperature, pulse and respiration
- Changed bed linens, kept safe environment, measured input and output
- Assessed vital signs, collected lab samples, and provided pre- and post-operative care
- Adhered to safety guidelines, institutional policies, and company regulations at all times.
Pharmacy Clerk
Giant Food Stores
10.2022 - 09.2024
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Confirmed customer information and insurance eligibility for prescriptions.
- Verified prescription information prior to entry in pharmacy computer system.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Answered questions regarding medication instructions and usage.
- Organized pharmacy area to maintain clean and orderly environment.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Greeted customers at counter and provided excellent customer service.
- Input patient information into computer system for prescription orders.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
Education
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Certified Nursing Assistant Certification - undefined
01.2007
High School Diploma -
06.2006
Skills
- Resolving customer issues
- Ordering and stocking medications
- Labeling prescriptions
- Stocking shelves
- Answering customer questions
- Verifying orders
- FDA and HIPAA compliance
- Insurance Verification
- Excellent customer service
Qualificationsandskillareas
- Patient monitoring
- Comply with OSHA and HIPPA
- Sound knowledge of medical terminology
- Follow direction of nurses
- Work with minimal supervision
- Manage pericare routine and cleanup
- Maintain residential rooms
- Provide safe and compassionate care
- Monitor patient vital signs
- Excellent attendance record
Focus
Qualified CNA looking to be a part of a team of skilled nursing caregivers which care for individuals who are in need of competent care.
Timeline
Pharmacy Clerk - Giant Food Stores
10.2022 - 09.2024
Cashier - Giant Food Stores
10.2021 - 04.2022
Barista - Giant Food Stores
04.2021 - 10.2022
Patient Safety Associate - Metropolitan Healthcare Services
01.2017 - 12.2020
Dialysis Technician - Davita Dialysis
01.2016 - 01.2017
CNA - Carroll Manor Nursing Home
01.2013 - 01.2015
CNA - THI
01.2012 - 01.2013
CNA - Carolyn Boone Lewis Health Care Center
01.2007 - 01.2012
CPR Certification - ,
University of the District of Columbia - Certified Nursing Assistant Certification,
Henry E. Lackey High School - High School Diploma,