Angelea Davy
Tempe,AZ
Summary
Results-driven professional with extensive experience in relationship management and customer service. Specializes in fostering long-term partnerships with high-value merchants. Adept at strategic problem-solving and collaborating with owners to implement effective promotions and optimize delivery strategies for underperforming stores. Known for delivering exceptional support as the primary contact for merchants, ensuring their success on a platform. Professional and effective communicator, patient problem solver who thrives in dynamic environments, demonstrating high adaptability and flexibility. Attention to detail and organizational skills ensure meticulous support and maintain confidential correspondence. Reliable and trustworthy, committed to positioning customer support as a key competitive differentiator in the industry while delivering tailored, high-quality service that drives overall merchant health and satisfaction.
Overview
17
17
years of professional experience
Work History
Resident Relations Specialist
Progress Residential
10.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
- Devised and implemented processes and procedures to streamline operations.
3rd Grade Teacher
Synergy Public Charter School
09.2022 - Current
- Assisted students by tailoring instruction to meet students' individual academic and social needs
- Contributed to school improvement initiatives with active participation in activities, services, and programs
- Updated class and student records with attendance, grades, and assessments
- Improved classroom experience by integrating technologies for learning and assignments
- Taught full list of subjects to 20+ students per year, including language arts, mathematics, and social studies
- Informed parents regarding child's progress and areas requiring improvement.
Nanny
Private Family
04.2017 - 08.2022
- Clear and open communication with parents on expectations, routines, and discipline strategies
- Organize, implement, and maintain differing children's schedules/routines while providing quality care for each child
- Communicate with varying family members, teachers, doctors, therapists, coaches, etc in lieu of parents
- Attend to varying tasks and responsibilities for children and parents
- Assist in caring for pets
- Maintain a calm, stable, and strong posture of security for the children and family
- Plan special activities
- Transport children to and from school, in addition to extracurricular activities
- Tutor or guide children in academic work and progress.
Barista
Black Rock Coffee Bar
07.2018 - 12.2019
- Used upselling techniques to boost order value, generating additional revenue
- Addressed and resolved customer issues to promote satisfaction
- Retained knowledge of menu items to assist customers with beverage selections
- Fulfilled orders to exact customer specifications for optimum satisfaction
- Navigated periods of high volume with calm demeanor to keep store operating to standard
- Trained new workers in correct use of equipment, customer service techniques, and beverage recipes
- Cleaned and sanitized work areas, utensils, and equipment.
Nanny
Young People's Academy
09.2017 - 02.2018
- Continual and thorough communication with group home directors, social workers, and teachers
- Implement and maintain differing children's schedules while providing quality care for each child
- Cooking/meal prep, shopping/errand running/Housekeeping of the group home
- Nurturing residents by providing love, time, patience, and attention
- Helping residents with personal hygiene, homework, and chores
- Transporting residents to appointment and activities
- Managing and redirecting extreme behaviors.
First Grade Teacher & After School Care Leader
Tri-City Christian Academy
08.2016 - 05.2017
- Consistent communication with parents and administration
- Plan and organize weekly lessons, schedules, and activities
- Regularly accommodate to the learning needs of the class through arrangement of the classroom and use of technology, visuals, or materials
- Adapt the curriculum to meet the varying needs and interests of the students
- Collaborate with coworkers regarding ideas and events
- Attend and participate in professional bi-weekly staff meetings
- Contribute to and collaborate in re-writing school standards for accreditation with a team of fellow primary, secondary, and support teachers
- Adapt to changing schedules with flexibility while maintaining quality instruction
- Record and convert written after school care sign-in/out sheets to excel sheets for billing
- Lead and organize after school care for 15-40 children of various grades
- Observe and record student learning styles, habits, and tendencies
- Refer students for evaluation to receive special education services if necessary
- Contribute to and participate in referral process for a student's evaluation.
Administration Secretary
Takajo Summer Camp
05.2016 - 07.2016
- Compiled records, materials, and forms needed to handle different requests
- Proofread and edited documents and reports for staff
- Trained office staff in use of different equipment and software programs
- Scheduled meetings, trips, and appointments for team and maintained master calendar
- Organized and updated file systems, keeping records easily retrievable
- Offered professional first impression to visitors and callers and gave knowledgeable assistance
- Promoted productivity by coordinating schedules, meetings, and correspondence
- Managed incoming and outgoing mail, packages, and faxes.
Preschool Teacher
Loving Arms Child Care Center
09.2015 - 05.2016
- Develop and implement age-appropriate lessons involving literacy, movement, and meaningful activities which promote social, emotional, locomotor, and cognitive development
- Upgrade the center's lesson planning process and parent communication with the use of technology
- Adapt teaching methods and instructional materials to meet students' varying needs and interests
- Accommodate students' differing levels of development by planning and guiding leveled center groups during instruction
- Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate
- Collaborate with other teachers and administrators in the development, evaluation, and revision of preschool programs
- Provide a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and in imaginative play
- Teach proper eating habits and personal hygiene through example and practice
- Communicate consistently with parents and administrators on the well-being and progress of students
- Daily inform parents of the highlights and struggles of their child's day while partnering with them toward developmental progress for their child.
First Grade Student Teacher
Chandler Creek Elementary School
01.2015 - 05.2015
- Plan and implement developmentally appropriate instruction that promotes language, math, science, creative, and social skills
- Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations
- Adapt teaching methods and instructional materials to meet students' varying needs and interests
- Accommodate instruction and activities for students with different learning needs
- Establish clear objectives for all lessons, units, and projects and communicate those objectives to students
- Prepare students for later grades by encouraging them to explore learning opportunities and to persevere with challenging tasks
- Prepare, administer, and grade tests and assignments to evaluate students' progress
- Assign and grade class work and homework
- Use computers, audio-visual aids, and other equipment and materials to supplement presentations
- Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.
Assistant Teacher
First Friend's Moms Day Out
08.2007 - 05.2011
- Assist in set up and arrangement of the classroom
- Contribute to planning and preparation of crafts and activities
- Proactively interact with children to provide meaningful learning experiences such as reading stories aloud, modeling conversation skills through play, and guiding motor skill development
- Communicate with parents about their child's day.
Education
Bachelor of Science - Early Childhood Education -
Bob Jones University
Greenville, SC05.2015
Skills
- Client Relationship Management: Successfully collaborated with Account Owners and Managed Merchants to troubleshoot and resolve support issues, enhancing partner engagement and retention
- Support Operations Expertise: Provided high-level support for Managed Merchants, addressing payment and portal issues, account log-in support, and ownership changes, resulting in improved merchant satisfaction
- Proactive Outreach and Retention: Leveraged phone, email, and Zoom communications to promote Merchant success through proactive service and regular check-ins, contributing to strong retention rates
- Data-Driven Decision Making: Utilized Salesforce and other CRM tools to analyze dashboards and interpret data, driving informed decisions and prioritizing support actions
- Cross-Functional Collaboration: Built strong relationships across teams to escalate and resolve issues efficiently, ensuring optimal outcomes for Managed Merchants
- Process Improvement: Identified and implemented creative solutions to enhance the end-user experience, actively participating in pilots to refine service delivery for high-value partners
- Experience in High-Volume Support: Over 3 years in customer support roles, excelling in fast-paced environments with a focus on metrics-driven performance
- Technical Proficiency: Skilled in G Suite and Excel; familiarity with SQL and Mode enhances data interpretation capabilities for better support strategies
Affiliations
- First Aid Certified - American Heart Association, 09/2015
- Child Abuse and Neglect: Identification, Reporting, and Prevention - KCCTO, 10/2015
- Infant Safe Sleep Practices - KCCTO, 10/2015
- Signs and Symptoms of Childhood Illness - KCCTO, 10/2015
- Interacting with Children and Families - Glenda Higbee, 02/2016
- Preschool Science - Child Start, 02/2016
- Movement Experiences - Jill Grimes, 02/2016
- Kansas Early Learning Standards - KCCTO, 02/2016
- Observation Tools to Assess Development - KCCTO, 02/2016
Volunteer Experience
- Summer 2013 - Eight week mission trip to Africa for cultural immersion and teaching opportunities
- Fall 2014 - Reading practicum; tutoring
Timeline
Resident Relations Specialist
Progress Residential
10.2023 - Current
3rd Grade Teacher
Synergy Public Charter School
09.2022 - Current
Barista
Black Rock Coffee Bar
07.2018 - 12.2019
Nanny
Young People's Academy
09.2017 - 02.2018
Nanny
Private Family
04.2017 - 08.2022
First Grade Teacher & After School Care Leader
Tri-City Christian Academy
08.2016 - 05.2017
Administration Secretary
Takajo Summer Camp
05.2016 - 07.2016
Preschool Teacher
Loving Arms Child Care Center
09.2015 - 05.2016
First Grade Student Teacher
Chandler Creek Elementary School
01.2015 - 05.2015
Assistant Teacher
First Friend's Moms Day Out
08.2007 - 05.2011
Bachelor of Science - Early Childhood Education -
Bob Jones University
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