Summary
Overview
Work History
Education
Skills
Timeline
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Angelea Sanders

Jefferson,CO

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

5
5
years of professional experience

Work History

Cashier

Sinclair
Fairplay, CO
02.2024 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.

Shift Lead

The Jefferson Market
Jefferson, CO
05.2019 - Current
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Coached and trained employees
  • Managed and mentored 5 staff members.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Evaluated, reconfigured and performed equipment maintenance to support operational goals.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Cross-sold bank products such as savings accounts and credit cards to existing clients.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Performed cash handling duties including counting currency, coins and checks.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Educated customers about different types of banking services available at the branch.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Provided assistance to other tellers during peak business hours as needed.
  • Researched customer inquires regarding their accounts using internal banking systems.
  • Assisted customers with basic technical issues related to digital banking platforms.
  • Prepared reports on transaction activity for management review.
  • Resolved customer disputes promptly in accordance with bank policies and procedures.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Welcomed customers and offered pleasant service during entire transaction.

Education

High School Diploma -

South Park High School
Fairplay, CO
06.2021

Skills

  • Operations monitoring
  • Guest service
  • Loss prevention
  • Issue resolution
  • Team Supervision
  • Client support
  • Customer service
  • Decision-making

Timeline

Cashier

Sinclair
02.2024 - Current

Shift Lead

The Jefferson Market
05.2019 - Current

High School Diploma -

South Park High School

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Angelea Sanders