Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angeleah Kotun

Conroe,TX

Summary

Proven problem-solver and communicator, excelled at MOD Pizza by enhancing customer experiences and resolving complaints efficiently. Skilled in scheduling and interactive communication, consistently improved service quality and team collaboration. Demonstrated resilience by multitasking and maintaining high standards in fast-paced environments.

Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.

Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.

Overview

4
4
years of professional experience

Work History

Crew Member

MOD Pizza
07.2023 - Current
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Enhanced customer experiences by quickly addressing and resolving complaints.

Store Associate

Marshalls
09.2022 - 11.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Participated in weekly team meetings to discuss targets and strategies, fostering collaborative work environment.
  • Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Front Desk Receptionist

Urban Air
03.2021 - 09.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Tracked important information on goggle workspace spreadsheets and ran reports or generated graphs using data.

Education

Associate of Arts - Business

Lonestar Montgomery
The Woodlands, TX
05-2026

High School Diploma -

Conroe High School
Conroe, TX
05-2024

Skills

  • Self-discipline
  • Interactive communication skills
  • Scheduling
  • Verbal and written communication
  • Issue handling
  • Confidentiality handling
  • Call forwarding
  • Hospitality best practices
  • Resilience and persistence
  • Problem-solving skills

Languages

Spanish
Limited Working
English
Full Professional

Timeline

Crew Member

MOD Pizza
07.2023 - Current

Store Associate

Marshalls
09.2022 - 11.2022

Front Desk Receptionist

Urban Air
03.2021 - 09.2022

Associate of Arts - Business

Lonestar Montgomery

High School Diploma -

Conroe High School
Angeleah Kotun