Angeleah Pantoja
Salem,OR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer service and data entry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients/customers. I am a motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
11
11
years of professional experience
Work History
Business Employment Specialist
Oregon Employment Specialist
Salem, OR
07.2020 - Current
- Communicated with people from various cultures and backgrounds on application process.
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
- Followed guidelines when reviewing applicant data to determine eligibility for Pandemic Unemployment Assistance.
- Interviewed applicants and explained scope of different available benefits.
Adult Residential Supervisor
Catholic Community Services
Salem, Oregon
03.2019 - 11.2020
- Assisted disabled clients to support independence and well-being.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed rapport to create safe and trusting environment for care.
- Administered medication as directed by physician.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Service Advisor
Power GMC
Salem, Oregon
10.2019 - 07.2020
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
Account Executive
Comcast
Beaverton, Oregon
02.2017 - 10.2019
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
- Identified client business needs by gaining understanding of goals, objectives and processes.
Caregiver
New Horizons
Salem, Oregon
05.2016 - 07.2019
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
Supervisor/Coach
Nike
Wilsonville, Oregon
12.2015 - 01.2017
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
- Read, analyzed and interpreted complex procedures and regulations while drafting general correspondence to facilitate administrative processes.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
West Salem Highschool
Salem, Oregon2010
Skills
- Public Assistance Programs
- Explaining Benefits
- Unemployment Claims
- Eligibility Determinations
- Verbal and Written Communication
- Data Entry
- Professional Consultations
- Assessments and Qualifications
- Scheduling Medical Appointments
- Medical Records Management
- Client Needs Assessment
- Strong Computer Literacy and Communication Skills
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
Timeline
Business Employment Specialist
Oregon Employment Specialist
07.2020 - Current
Service Advisor
Power GMC
10.2019 - 07.2020
Adult Residential Supervisor
Catholic Community Services
03.2019 - 11.2020
Account Executive
Comcast
02.2017 - 10.2019
Caregiver
New Horizons
05.2016 - 07.2019
Supervisor/Coach
Nike
12.2015 - 01.2017
High School Diploma -
West Salem Highschool
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