Angeleca Jarvis
Poplarville,MS
Summary
Accomplished in enhancing operational efficiency and customer satisfaction, I leveraged my expertise in database management and relationship building at the United States Postal Service. By streamlining filing systems and improving communication, I significantly contributed to office productivity and client loyalty, embodying a proactive approach to administrative support and customer service. Highly efficient Clerk,well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
21
21
years of professional experience
Work History
Clerk/Customer Service Representative
United States Postal Service
02.2015 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Processed documents and materials to disseminate information to appropriate parties.
Rural Mail Carrier
United States Postal Service
10.2013 - Current
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Maintained records on customers with mail forwarding and change of address requests.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
Clerk/Customer Care Representative
Mississippi Department Of Corrections
02.2006 - 10.2013
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Created and maintained data entry logs to track data entry activities.
Records Officer/Clerk
Pearl River County
07.2003 - 02.2006
- Advised management on best practices for records management, supporting company-wide initiatives to improve efficiency.
- Conducted regular audits of record-keeping systems to identify areas of improvement and implement corrective measures.
- Established backup procedures for critical documents, safeguarding against potential loss due to natural disasters or other unforeseen events.
- Participated in ongoing professional development opportunities to stay up-to-date on industry trends and best practices in records management.
- Developed and implemented training programs for new Records Officers, resulting in increased efficiency and consistency across the team.
- Collaborated with cross-functional teams to establish document retention schedules, ensuring compliance with industry regulations and company policies.
- Maintained strict confidentiality standards, ensuring the privacy of sensitive information for clients and employees.
- Assisted in the creation of records-related policies and procedures, contributing to a comprehensive approach to information management across the organization.
- Facilitated seamless transitions between paper-based and electronic record-keeping systems by developing clear guidelines for staff members to follow during migration periods.
- Streamlined records retrieval processes, reducing wait times for internal and external stakeholders.
- Managed physical storage units, maintaining organization and accessibility of archived files.
- Optimized space utilization by consolidating redundant files and reallocating available resources efficiently within storage facilities.
- Developed strong relationships with vendors to ensure timely delivery of supplies and equipment, maintaining productivity within the department.
- Implemented quality control measures to maintain high levels of data integrity within both paper-based and digital archives.
- Responded promptly to requests for information from internal departments or external parties, fostering positive working relationships throughout the organization.
- Monitored key performance indicators for the department, identifying areas for improvement and taking action to address gaps in efficiency or effectiveness.
- Oversaw the secure disposal of outdated or irrelevant records in accordance with established guidelines, minimizing risk associated with data breaches or non-compliance fines.
- Reduced document retrieval time by creating a user-friendly electronic database for staff access.
- Provided excellent customer care by responding to inquiries and requests for information.
Education
Associate of Science - Medical Assistant
Sullivan Technical College
Bogalusa, LA12.2004
High School Diploma -
Poplarville High School
Poplarville, MS05.2002
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Administrative Support
- Filing systems
- Database entry
- Administrative tasks
- Prioritization
- Relationship Building
- File Maintenance
- Document Management
- Database Management
- Research
- Mail handling
- Processing mail
- Schedule and calendar management
- Mail Sorting
- Proofreading
- Point of sale operation
- File and database management
- Typing Speed
- Record preparation
- Spreadsheet development
- Correspondence Writing
- Bookkeeping
- Operations Support
- Sales expertise
- Expense Reports
- Meeting Coordination
- Attention to Detail
- Customer Communication
Timeline
Clerk/Customer Service Representative
United States Postal Service
02.2015 - Current
Rural Mail Carrier
United States Postal Service
10.2013 - Current
Clerk/Customer Care Representative
Mississippi Department Of Corrections
02.2006 - 10.2013
Records Officer/Clerk
Pearl River County
07.2003 - 02.2006
Associate of Science - Medical Assistant
Sullivan Technical College
High School Diploma -
Poplarville High School