Angelee Lugo
Kissimmee,FL
Summary
Compassionate bi-lingual professional in animal care, known for high productivity and efficient task completion. Skilled in animal grooming, medical treatment administration and record keeping. Excels with empathy, communication, and patience to ensure optimal care and welfare of clients and patients in various settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Professional Pet Stylist
Petco
Kissimmee, FL
04.2024 - Current
- Grooming professionally and privately since 2015.
- Groomed pets by brushing, bathing, nail care, ear cleaning, and gland expression, and exhibited exceptional hand-scissoring skills.
- Attended continuing education seminars related to animal care and grooming techniques.
- Assessed the condition of pets' coats before performing any grooming service with a 7-point check.
- Reviewed and created pet records from daily visits and appointments, entering important data into the system.
- Greeted and checked clients in and out and kept salon schedule flowing accurately day-to-day.
- Delivered excellent, personable service to pet owners to drive repeat business and earn great reviews.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Cash handling, utilizing a POS system, and subsequent record-keeping.
Veterinary Technician
Vetco Total Care Veterinary Clinic
Kissimmee, Florida
05.2021 - 04.2024
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Assisted with euthanasia, and provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Performed full-body and dental radiographs for send-out and in-house interpretation.
- Prepared and labeled medications and instructed client on administration. Called in prescriptions to the pharmacy as needed.
- Reviewed, stored, and maintained accurate records of all treatment provided to animals, including medical history files and vaccination certificates.
- Performed routine laboratory procedures for hematology, urinalysis and serology.
- Determined appropriate dosages of medication based on weight calculations using veterinary scales.
- Performed physical examinations and recorded weight, temperature, and other vitals into the medical record.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled appointments, optimizing patient satisfaction, maximizing providers' time, and treatment room utilization.
- Checked patients in and out for appointments, and collected payments.
- Reviewed messages from patients and promptly resolved or relayed them to the appropriate staff.
Veterinary Technician
Orange County Animal Services
Orlando, FL
08.2018 - 04.2021
- Conducted regular inspections of kennel areas to ensure cleanliness standards were met.
- Performed euthanasia when necessary, according to veterinarian instructions.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Assisted in record making for cruelty cases to be presented in court.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Provided community outreach on animal behavior through information materials and participation in special events.
- Prepared and reviewed records and consent forms.
- Ordered supplies needed for the practice such as medications or medical instruments.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Pet Styling (900 Hour Program)
Institute of Technical Arts
Orlando Fl 05-2015
High School Diploma -
High Point University
Kissimmee Fl04-2011
Skills
- Scheduling
- Promotional support
- Dispute resolution
- Positive and professional attitude
- Strong teamwork
- Professional telephone demeanor
- Typing proficiency
- Record preparation/Information collection
- Key holder experience
- Filing
- Spanish speaking
- Compassionate
- Clinical risk assessment
- Medical chart management
- Patient education
Affiliations
- Crochet/sewing
Languages
Spanish
Professional
Certification
- Fear Free Animal handling certificate
References
References available upon request.
Timeline
Professional Pet Stylist
Petco
04.2024 - Current
Veterinary Technician
Vetco Total Care Veterinary Clinic
05.2021 - 04.2024
Veterinary Technician
Orange County Animal Services
08.2018 - 04.2021
Pet Styling (900 Hour Program)
Institute of Technical Arts
High School Diploma -
High Point University