Angeleen Wolfe
Albuquerque,NM
Summary
Dynamic professional with a proven track record at Lowes Home Improvement, enhancing customer satisfaction and streamlining project execution. Excelled in documentation management and effective communication, significantly improving team productivity. Demonstrating exceptional problem-solving abilities and teamwork, adept at fostering customer relationships and leading projects to successful completion. Highly skilled in conflict resolution and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Also equipped with sales knowledge, robust background in fostering client relationships and achieving sales targets. Known for strong focus on teamwork and delivering results. Adaptable to changing market conditions and skilled in persuasive communication and strategic planning.
Overview
8
8
years of professional experience
Work History
Project Support Professional
Lowes Home Improvment
02.2021 - Current
- Provided thorough support, problem resolution and navigational assistance for customers via chat, email and phone.
- Conducted post-project evaluations to identify areas of improvement for future initiatives.
- Kept records of customer interactions and transactions, recording details of inquiries, complaints and comments.
- Coordinated cross-functional communication between stores, vendors and installers to achieve seamless project execution and timely completion.
- Developed comprehensive project documentation, facilitating smooth handovers and knowledge transfer.
- Served as a subject matter expert within multiple projects, offering valuable insights that contributed to overall success.
- Monitored project progress, identified damages, delays and/or selling issues and took corrective action as needed.
Delivery Driver
Panera Bread
08.2020 - 02.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained strong relationships with clients through proactive communication and personalized service.
Busser/Host
Olive Garden
12.2019 - 07.2020
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Supported team members with additional tasks, promoting a positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Demonstrated attention to detail when setting tables according to restaurant standards.
Sales Representative
S&P Data
12.2018 - 12.2019
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Collaborated with marketing department to align sales strategies with new campaigns.
- Fostered collaborative environment, sharing best practices among sales team.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Shift Lead
Five Guys Burger And Fries
03.2017 - 12.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
- Collected, arranged, and input information into database system.
Skills
- Software knowledge
- Documentation management
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Team leadership
- Phone and email etiquette
- Project scheduling
- Conflict resolution
- Adaptability
Timeline
Project Support Professional
Lowes Home Improvment
02.2021 - Current
Delivery Driver
Panera Bread
08.2020 - 02.2021
Busser/Host
Olive Garden
12.2019 - 07.2020
Sales Representative
S&P Data
12.2018 - 12.2019
Shift Lead
Five Guys Burger And Fries
03.2017 - 12.2018