Angeleena Bates

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Assisted customer tours, in attempt to secure membership
• Assisted management in organizing, and working promotional events.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Developed strong working relationships with team members, fostering a positive work environment.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

• Provided customer service at front counters, helping update memberships and access cards, as well as starting new memberships
• Demonstrated adaptability by taking on additional responsibilities during busy periods or as needed within the team.
• Contributed to increased sales by upselling additional products or meal add-ons when appropriate.
• Processed orders quickly using point-of-sale systems, ensuring accurate communication between front-and back-of-house teams.
• Developed rapport with regular customers through attentive service and remembering individual preferences or dietary restrictions.
• Enhanced customer experience by providing friendly and efficient service during peak hours.
• Assisted in maintaining a clean and organized work environment to ensure positive customer impressions.
• Balanced cash register at the end of each shift, verifying totals against sales reports for accuracy.
• Monitored equipment performance daily, reporting any issues or malfunctions promptly to management for repair or maintenance.

Reference:

Rosa Tucker- 505-516-8065

Work- 505-436-2167

• I cleaned equipment, capes, brushes, I also washed dishes, and swept the floors, I also provided small services to customers related to the job such as washing their hair out, or checking them out with products
• I also organized a lot of products in the back.
• Assisted hairdressers with coloring, and styling hair to maintain salon workflow efficiency.
• Collaborated with team members to keep the salon stocked and well-organized for optimal workflow efficiency.
• Created a welcoming atmosphere by greeting clients upon arrival and offering refreshments while they waited for their appointments.
• Improved client satisfaction by providing exceptional hair care services and maintaining a clean, organized work station.
• Streamlined communication between stylists and clients during consultations to ensure accurate understanding of desired outcomes from hair services provided.

Reference:

Jessica Perfect - 505-517-0394

Work- 505-408-3495