Angeleena Tavares

• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed strict recipes and drink measurements to minimize product used.
• Recruited and trained new bartenders and barbacks to help maintain talented team.
• Crafted special drink and cocktail menu items for seasonal offerings.

• Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
• Input patient data into computer system using Google and Microsoft Office Suite, Google Docs, PowerPoint and checked information for accuracy.
• Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
• Maintained office website and social media to promote business and advertise products and treatment plans.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Scheduled patient appointments for busy chiropractic practice with revenues of $1Mil annually
• Liaised with patients and addressed inquiries, appointment requests and billing questions
• Implemented care and efficiency improvements to support and enhance office operations
• Maintained clean and organized files by keeping accounts payable records up-to-date
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database
• Screened applicant resumes and coordinated both phone and in-person interviews
• Organized new employee orientation schedules for new hires
• Administered compensation, benefits, and performance management systems at direction of supervisor
• Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations

• Kept bar presentable and well-stocked to meet customer needs.
• Handled simultaneous guest, team and business needs while avoiding unnecessary delays or errors.
• Set up glassware, liquor and other necessary supplies for banquet events.
• Operated efficiently in high-volume setting.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
• Served high customer volumes during special events, nights, and weekends
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
• Adhered to state laws regarding alcoholic beverage services and customer regulations

Responded to guest concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.

• Initiated plans to improve guest relations, quality standards and service efficiency.
• Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
• Set goals for department and supported employees in meeting expectations.
• Handled employee-related issues to improve performance, professional conduct and attendance reliability.
• Developed schedules for up to employees per shift.
• Trained employees in essential job functions.

• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Developed and maintained relationships with guests and suppliers through account development.
• Managed budget implementations, employee evaluations and contract details.
• Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Planned a Wedding.
• Formulated policies and procedures to streamline operations

• Always provided elevated service to guests ensuring each had a personalized dining experience
• Handled simultaneous guest, team and business needs while avoiding unnecessary delays or errors.
• Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
• Teamed with managers to brainstorm ways to enhance and improve training effectiveness.
• Motivated trainees and associates by demonstrating positive attitude to improve productivity.
• Monitored training effectiveness through observation and metrics analysis

• Improved training program effectiveness while monitoring, evaluating and recording initiatives to deliver management feedback for corrective action planning for each location within Atlanta
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Mentored team members and coached on procedures and productivity strategies.
• Connected instruction to real-world experiences and to students' post-secondary goals.
• Monitored employee progress and gave feedback to management and additional training requirements.
• Collaborated with management to identify company training needs and scheduling.
• Developed effective training manuals, modules and teaching aids.
• Created training programs and instructional materials to further educate personnel
• Developed engaging and entertaining presentations to maintain employee attention and improve impact of training