Angeleina Alderman
McDonough,GA
Summary
Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation.
Excellent customer service, time management and multitasking abilities. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 1 year of administrative and customer service experience.
Overview
4
4
years of professional experience
Work History
Bay Manager/Automotive Technician
Walmart
11.2022 - Current
- Optimized bay efficiency by implementing strategic organization and inventory management systems.
- Oversaw daily operations, maintaining a clean and organized workspace for optimal productivity.
- Collaborated with fellow managers to develop new strategies for increased bay performance.
- Conducted regular audits to maintain compliance with industry standards and company policies.
- Maintained open communication channels between team members, promoting a collaborative work environment.
- Continuously improved operations by identifying areas of inefficiency and implementing targeted solutions.
- Achieved high levels of employee retention by creating a supportive work environment that fostered teamwork and mutual respect.
- Adapted quickly to changes in business needs and adjusted staffing levels or schedules as necessary to meet demand.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced employee performance with regular training programs and constructive feedback sessions.
- Increased customer satisfaction by addressing issues promptly and providing exceptional service.
Customer Service Specialist Head Cashier
Dicks Sporting Goods
03.2022 - 09.2022
- Enhanced customer satisfaction by efficiently managing cashier transactions and promptly addressing concerns.
- Streamlined checkout process for quicker service, implementing effective cash handling procedures.
- Maintained accurate cash drawer, conducting thorough reconciliations at the end of each shift.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
- Trained new hires on company policies and best practices, fostering a positive team environment.
- Assisted in inventory management by accurately tracking stock levels and replenishing merchandise as needed.
- Collaborated closely with the management team to identify areas of improvement within the customer service department.
- Organized work area regularly, maintaining a clean and welcoming environment for shoppers.
- Exceeded performance metrics consistently, earning recognition for outstanding customer service skills.
Appointment Scheduler
Tiny Paw Shitzu
01.2022 - 01.2023
- Increased appointment scheduling efficiency by implementing user-friendly software systems.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Streamlined appointment setting process for improved client experience and higher retention rates.
- Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
Stocker/Health Market Lead
Hyvee
09.2021 - 12.2021
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Maintained effective team member communication.
- Maintained inventory and ordered new supplies to meet expected needs.
- Performed inventory counts and stocked merchandise.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Answered customer questions and provided detailed product information.
- Took on customer service duties, contributing with teams of up to Number to achieve top ratings in satisfaction surveys.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Supervised stock crew associates in daily replenishment, storage management and merchandising.
- Directed team in maintenance of department stock levels and visually appealing look.
- Logged daily production, shrink and inventory levels in computer system.
- Trained stock team in merchandising, storage management and customer service.
Anchor Services Group
08.2020 - 12.2020
- Completed cleaning duties on time and according to schedule
- Utilized proper sanitizing techniques to minimize infection and cross-contamination risks
- Followed established safety precautions when performing tasks, mixing chemicals, and using equipment and supplies
- Removed soiled sheets and towels to replace with fresh linens
- Reported observations concerning equipment wear, defects, and malfunctions to supervisor or homeowner
- Completed inspections and handled problems to keep common areas spotless
- Managed time and performed quality work to clean record number of homes weekly
- Customer service/ health market leader/stocker/ online orders, Resolved issues based on thorough investigations of concerns
- Identified causes of product malfunctions and credited affected customers
- Completed inquiries and followed up with customers to share findings and offer solutions
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
- Helped improve processes and products by relaying customer feedback
- Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
- Dicks sporting goods march
Education
Diploma - Grade School
West H School
Davenport, IA06.2021
Skills
- Customer service
- Great Listener
- Punctual
- Always helpful
- Fast Learner
- Good Observation Skills
- Detail oriented
- Friendly
- Quick on my feet
- Competitive
- Full of information
- Willing to help wherever and whenever needed
- Problem Solving
- Decision Making
- Team Leadership
- Team Management
- Great leadership skills
- Great comprehension skills
- Very good communication skills
- Can land sales with sales pitches
- Multitasking
Timeline
Bay Manager/Automotive Technician
Walmart
11.2022 - Current
Customer Service Specialist Head Cashier
Dicks Sporting Goods
03.2022 - 09.2022
Appointment Scheduler
Tiny Paw Shitzu
01.2022 - 01.2023
Stocker/Health Market Lead
Hyvee
09.2021 - 12.2021
Anchor Services Group
08.2020 - 12.2020
Diploma - Grade School
West H School