Angeleka Edwards
Lewisville
Summary
Dynamic professional with experience, excelling in safety compliance and guest satisfaction. Proven problem-solver with strong attention to detail, effectively trained new operators and enhanced operational efficiency. Skilled in multitasking and troubleshooting, consistently improving service quality and guest experiences in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Operator
Heritage Amusement
10.2022 - Current
- Operated rides and attractions, ensuring safety protocols were followed consistently.
- Monitored guest interactions to enhance overall experience and satisfaction levels.
- Conducted routine inspections on equipment, identifying maintenance needs proactively.
- Assisted in training new operators on safety standards and operational procedures.
Reservation Agent
American Airlines
01.2023 - 04.2023
- Managed reservation inquiries through phone and email, ensuring prompt and accurate responses.
- Assisted guests in modifying or canceling reservations, enhancing customer satisfaction and retention.
- Implemented procedures for handling special requests, improving guest experience and service quality.
Case Management
ExactCare Pharmacy
10.2020 - 04.2023
- Improved the disability case management process by streamlining documentation and communication procedures.
- Minimized litigation costs through effective case management and proactive settlement negotiations.
- Enhanced client satisfaction with timely and accurate eligibility determinations through efficient case management.
- Supported social workers in case management tasks, streamlining processes and increasing efficiency.
Store Manager
Agaci Store
02.2017 - 12.2019
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Developed staff training programs to enhance customer service and operational efficiency.
- Implemented inventory management systems, reducing stock discrepancies by improving accuracy.
- Analyzed sales data to identify trends and drive strategic merchandising decisions.
- Resolved customer complaints effectively, maintaining high levels of satisfaction and loyalty.
Party Host/ Banquet Supervisor
Main Event
11.2015 - 01.2019
- Coordinated and executed engaging party experiences for diverse groups, ensuring guest satisfaction.
- Managed event logistics, including scheduling, setup, and teardown, enhancing operational efficiency.
- Developed customized party packages based on client needs, driving repeat business and referrals.
- Trained and mentored junior hosts in event management best practices and customer service excellence.
- Collaborated with kitchen and entertainment staff to deliver seamless service during events.
Education
High School Diploma -
Ranchview
Irving, TX2008
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Efficient multitasking
Timeline
Reservation Agent
American Airlines
01.2023 - 04.2023
Operator
Heritage Amusement
10.2022 - Current
Case Management
ExactCare Pharmacy
10.2020 - 04.2023
Store Manager
Agaci Store
02.2017 - 12.2019
Party Host/ Banquet Supervisor
Main Event
11.2015 - 01.2019
High School Diploma -
Ranchview
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