Angelena Copple
Stanfield,NC
Summary
Motivated Administrative Officer and career state employee with over 21 years of experience offering support not just to our facility be our region and beyond. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Enjoy learning as much as possible about the daily operations of our facility and organization. Striving to be the difference in the lives of those that come into contact with staff, offenders, and community.
Overview
22
22
years of professional experience
Work History
Administrative Officer III
Albemarle Correctional Institution
New London, NC
10.2018 - Current
- Supervise warehouse, clothhouse, maintenance, admin areas. Supervise budget, trust fund, mailroom, HR. Interviews for promotions and officers. OSI investigations. Assist with policy and procedures as well as implementing. Assist with management team. As a general instructor I have trained to teach and have taught Unlawful Workplace Harassment and Personal conduct since March of 2014, that goes in to detail on discrimination in the workplace, protected classes, and the procedure for filing an EEO complaint. I am the liaison between EEO investigators and staff when an investigation is being completed. I am also the one that reports the issues to EEO. Direct business management, personnel, maintenance, and staff training. Implement and track OSI staff investigations from start to finish. Oversee staffing in the Admin, warehouse, clothes house, canteen, and maintenance areas. ADA coordinator for staff. Final approving authority for procurement and budget issues. Interpret, implement, and update policies and directives. Serve as part of the facility management team for planning and goals for staff at the facility as a whole. Provide guidance to supervisors on employee relations issues, NCVIP procedures, OSI procedures, assist with EEO investigations by helping the investigators. Meet with public officials, tour groups, vendors, etc. Serve on various committees representing the admin section. Delegate and train others in work assignments.
Unit Manager II
Albemarle Correctional Institution
New London, NC
04.2013 - 10.2018
- I am the first line of supervision for the unit and serve on institutional committees, interview board, duty officer, scheduling/training of all assigned staff to the unit. Performance evaluations on Beacon for self and subordinate staff. Decision making for the unit in reference to the library, canteen, unit clothes house, and ordering of the supplies needed for the unit. Ensuring safety, security, and cleanliness of the unit. I am also a PREA investigator, OSI Investigator, and General instructor. I teach New Employee Orientation, Unlawful Workplace Harassment, PREA, MH-Hope, Wellness, Occupational Exposure, etc. Ensure time frames and duties are carried out for disciplinary reports and administrative grievances. Interpretation and implementation of policies/procedures and directives. Track SRG inmates on unit. Team work with other supervisor to ensure unit runs smoothly and needs are met for staff and inmates. Monitor and audit case manager duties, reviews, and work daily/monthly. Ensure reviews are conducted on inmates and that they meet the requirments for the next level. Oversee visitation applications, town hall meetings, daily unit activities, etc. Ensure monthly activity reports are compiled in a timely manner. Ensure Inmate's with jobs are properly credited for the work that they do and that they are trained and sign off on their JPAS paperwork. Evaluate progression of staff. I have experience using the ESS for myself as well as assisting unit staff on using their own. I monitor VIP for all staff and supervisors under me through BEACON and LMS. Monitoring and documenting NCVIP for direct and indirect staff. Have assisted in providing initial information to staff in regards to FMLA and ADA and forwarding information to the appropriate personnel. As Unit Manager, I have implemented my own staffing recognitions for the one's that I supervise to establish good morale and team work. As Unit Manager, play a role in ensuring inmates with ADA have their accommodations met according to their restrictions. Ensure time sheets for staff are turned in weekly and are accurate. I verify legitimacy of money order/ trust fund requests and forward trust fund requests from the inmates to the Trust Fund accounting tech. I am part of the process for staff and their needs for clothing and ensuring they are dressed appropriately. I submit the DC-704's for the unit as needed for equipment for staff and/or inmates. I have a working knowledge of OPUS Online, the daily dashboard, Excel, Word, and Power Point.
Assistant Unit Manager I
Albemarle Correctional Institution
New London, NC
01.2011 - 04.2013
- I assist the Unit Manager with the daily operations of the unit. I am also currently assisting another unit in the absence of the Unit and Assistant Unit manager. I make sure that policy and procedures are implemented on the unit. I monitor the case management system by maintaining reviews and conducting bi-yearly audits of the case managers. I respond to inmate issues and disciplinary procedures in a timely manner with the appropriate actions. I ensure that all monthly reports such as activity report, stg, schedules, equipment, safety inspections, fire extinguishers, call in, overtime and town hall meetings are conducted. I maintain the taps of 7 staff and ensure that the rest are kept in accordance to policy by the Sergeants of the officers but reviewing them. I am a PREA investigator. I have assisted in conducting interviews. I ensure that disciplinaries are handled within policy from the assigning of them to the charging of them. I ensure grievances are handled in a timely manner. I am in direct communications with management in other areas of the facility to ensure all needs of the unit are met. I conduct monthly Town Hall meetings to address inmate concerns and bi-monthly unit meetings to keep staff informed of new policies and address in issues or concerns.I have a working knowledge of OPUS Online, the daily dashboard, Excel, Word, and Power Point
Correctional Sergeant
Albemarle Correctional Institution
New London, NC
12.2007 - 01.2011
- I supervised staff on institution. I assisted in conducting line up with the OIC by verifying that subordinate staff were physically and mentally prepared for work each day. I assisted in shift assignments, unit schedule as well as shift schedule. I ensured proper documentation of daily forms. I ensured that staff were properly manning the positions and rotating through out the day. I ensured completing time reports, duty rosters, leave schedules, TAPs evaluations, security checks of areas assigned to, and responded accordingly to inmate issues and requests. I made sure as well as assisted with searches of the unit and other areas for safety and security. I ensured that drug screens were conducted. I ensured staff under my supervision received proper training. I have yearly been trained in CPR, OC Pepper Spray, Unlawful workplace harassment, security threat groups, staff and offender relations, safe search, baton, prison emergency operations, crdt, firearms, and basic first aid. I have been trained in stun shield and PREA. I have a working knowledge of OPUS Online, the daily dashboard, Excel, Word, and Power Point
Correctional Officer II
Albemarle Correctional Institution
New London, NC
04.2007 - 12.2007
- Operations officer-kept narrative, familiar with codes for entering in transfers and TAA's, kept count totals accurate, answered phone for the facility(multitasking), worked where needed whether housing unit, chow, visit, segregation, master control, gatehouse, perimeter truck, and/or transporting of inmates. Effectively able to supervise inmate movement as well as communicate to management staff on issues. CPR, OC Pepper Spray, Unlawful workplace harassment, security threat groups, staff and offender relations, safe search, baton, prison emergency operations, crdt, firearms, and basic first aid.
Correctional Sergeant
Albemarle Correctional Institution
New London, NC
10.2005 - 07.2006
- I supervised staff on institution. I assisted in conducting line up with the OIC by verifying that subordinate staff were physically and mentally prepared for work each day. I assisted in shift assignments, unit schedule as well as shift schedule. I ensured proper documentation of daily forms. I ensured that staff were properly manning the positions and rotating through out the day. I ensured completing time reports, duty rosters, leave schedules, TAPs evaluations, security checks of areas assigned to, and responded accordingly to inmate issues and requests. I made sure as well as assisted with searches of the unit and other areas for safety and security. I ensured that drug screens were conducted. I ensured staff under my supervision received proper training. I have yearly been trained in CPR, OC Pepper Spray, Unlawful workplace harassment, security threat groups, staff and offender relations, safe search, baton, prison emergency operations, crdt, firearms, and basic first aid. I have been trained in stun shield and PREA. I have a working knowledge of OPUS Online, the daily dashboard, Excel, Word, and Power Point
Correctional Officer
Albemarle Correctional Institution
New London, NC
01.2002 - 10.2005
- Operations officer-kept narrative, familiar with codes for entering in transfers and TAA's, kept count totals accurate, answered phone for the facility(multitasking), worked where needed whether housing unit, chow, visit, segregation, master control, gatehouse, perimeter truck, and/or transporting of inmates. Effectively able to supervise inmate movement as well as communicate to management staff on issues. CPR, OC Pepper Spray, Unlawful workplace harassment, security threat groups, staff and offender relations, safe search, baton, prison emergency operations, crdt, firearms, and basic first aid. Was also a mentor where I helped train new employees on the above listed duties. I also kept an open line of communication with them after they completed the program to ensure that if they had any questions that they had someone they could go to that would lead them in the right direction as set forth for policy and procedure.
Education
Associate of Applied Science - Human Services
Stanly Community College
Albemarle, NC03-2011
High School Diploma -
Churchland High School
Portsmouth, VA06-1994
Skills
- Office Management
- Data Acquisition
- Relationship Building
- Records Management
- Event Coordination for hiring events and even staff events
- Personnel Management
- Human Resources Support
- Support for staff
- Communication and Listening skills to better assist staff and offenders at the facility
- Computer/Typing skills, site security administrator for facility
Accomplishments
- 2017 Badge of Excellence recipient
- 2011 Basic Correctional Certificate
- 2011 Intermediate Correctional Certificate
- 2012 Advanced Correctional Certificate
- 2011 Human Services-Substance Abuse Certificate
- 2013 General Instructor
- 2016 Peak Performance
- 2017 Certificate Interview and Interrogation
- 2017 Certificate Body Language and Deception
- 2016 MH Hope and Perserverance Instructor
- 2016 MH Hope and Perserverance Instructor
- 2022 Lean Six Sigma Yellow Belt Certification
Timeline
Administrative Officer III
Albemarle Correctional Institution
10.2018 - Current
Unit Manager II
Albemarle Correctional Institution
04.2013 - 10.2018
Assistant Unit Manager I
Albemarle Correctional Institution
01.2011 - 04.2013
Correctional Sergeant
Albemarle Correctional Institution
12.2007 - 01.2011
Correctional Officer II
Albemarle Correctional Institution
04.2007 - 12.2007
Correctional Sergeant
Albemarle Correctional Institution
10.2005 - 07.2006
Correctional Officer
Albemarle Correctional Institution
01.2002 - 10.2005
Associate of Applied Science - Human Services
Stanly Community College
High School Diploma -
Churchland High School