Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Angelena Downs

Goshen,IN

Summary

Reliable Sales rep offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in customer service areas and flexible with changing business needs.

Overview

4
4
years of professional experience

Work History

Cashier

Kroger
01.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Built relationships with customers to encourage repeat business.

Inbound Call Center Representative

SaviLinx
11.2022 - 12.2023
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.

OSL Mobile Expert

OSL Retail Services Inc
01.2022 - 10.2022
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.

Sales Associate

Five Below
05.2020 - 01.2022
  • Cashier, cleaning and organizing the store, helping customers find what they are looking for.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Associate's - Cosmology

Goshen Collage 2021-2022
Goshen, IN

High school diploma -

Goshen High School
Goshen, IN
06.2021

Skills

  • Communication skills
  • Customer service
  • Cashiering
  • Phone etiquette
  • Sales
  • Stocking
  • Cash handling
  • Merchandising
  • Photo editing
  • Customer Service
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Written and verbal communication
  • Cash register systems
  • Payment Processing
  • Conflict Resolution
  • Product Knowledge
  • Refunds and exchanges
  • Complex Problem-Solving
  • POS system operations
  • Sales expertise
  • Product Recommendations
  • Proficient in Software
  • Inbound phone calls
  • Call Center Operations
  • Communicating with clients
  • Building rapport
  • Product Upselling
  • Sales closing
  • Computer Skills
  • Microsoft Office
  • MS Office
  • Customer Relationship Management (CRM)

Timeline

Cashier

Kroger
01.2024 - Current

Inbound Call Center Representative

SaviLinx
11.2022 - 12.2023

OSL Mobile Expert

OSL Retail Services Inc
01.2022 - 10.2022

Sales Associate

Five Below
05.2020 - 01.2022

High school diploma -

Goshen High School

Associate's - Cosmology

Goshen Collage 2021-2022

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Angelena Downs