ANGELENA JOHNSON
Littlefield,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Assistant Facility Administrator
Management & Training Corporation
Littlefield, TX
03.2023 - Current
- Provided administrative support to the Facility Administrator by managing daily operations of the facility.
- Coordinated meetings with internal and external stakeholders.
- Established clear boundaries and consequences while also empathizing with the underlying issues that may be driving the clients behavior.
- Maintained effective communication, de-escalation techniques, and consistent enforcement of rules.
- Provided opportunities for rehabilitation and addressed any underlying mental health or substance abuse issues.
- Coordinated with mental health professionals.
- Facilitated appropriate interventions and treatment programs aimed at reducing recidivism.
- strong leadership, empathy and a commitment to public safety.
- Assisted in developing policies and procedures related to facility management.
- Developed plans for emergency preparedness in case of natural disasters or other crises.
- Monitored security systems to protect against unauthorized access or vandalism.
- Assisted in planning special events held at the facility.
- Supervised day-to-day facility operations in accordance with set policies and guidelines.
- Developed and oversaw strategies for improving operational efficiency and accuracy.
- Maintained communication and transparency with governing boards, department heads and medical staff.
Major of Corrections
Management & Training Corporation (MTC)
Lockhart, Texas
06.2021 - 03.2023
- Supervision of supervisor, and correctional officers schedules, instructed, trained and ensured the safety of assigned employees and assisted in formulating security and work procedures.
- maintained strong leadership skills, while dealing with difficult inmates.
- Ability to remain calm under pressure
- Excellent communication skills
- Deep understanding of psychology and conflict resolution techniques.
- Enforced rules fairly and consistently while prioritizing the safety and rehabilitation of both staff and inmates.
Supervisor V
PFCMOD-TDCJ
Huntsville, Texas
12.2019 - 06.2021
- Supervisor of eight contract monitors
- Trained contract monitors on contract strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Overseen five correctional facilities, five half-way houses, and four residential treatment facilities.
- Established polices covering Contracts Operational Plans, and State and Local Government
- Addressed and resolved technical, financial and operational concerns by working with employees and directors
- Prepared monthly reports for upper management
- Motivated and directed staff to align operations with organizational mission
- Interviewed and hired talented Contract Monitors with expertise in security to increase the strengths within already gifted departments
- Worked flexible hours; night, weekend, and holiday shifts
- Proved successful working within tight deadlines and fast-paced atmosphere
- Prepared a variety of different written communications, reports, and documents to ensure smooth operations
- Conducted research, gathered information from multiple sources and presented results
- Identified issues, analyzed information and provided solutions to problems.
Contract Monitor
PFCMOD-TDCJ
Lockhart, Texas
10.2017 - 12.2019
- Responsible for overseeing the implementation of contracts with external vendors for services like food, medical care, and facility maintenance.
- Monitored the operations of two correctional facilities.
- Ensure inmates safety, and well-being.
- Resolve disputes
- Evaluate vendor performance.
- Addressed and resolved technical, financial and operational concerns by working with employees and directors
- Prepared monthly reports for upper management
- Motivated and directed staff to align operations with organizational mission
- Interviewed and hired talented Contract Monitors with expertise in security to increase the strengths within already gifted departments
- Worked flexible hours; night, weekend, and holiday shifts
- Proved successful working within tight deadlines and fast-paced atmosphere
- Prepared a variety of different written communications, reports and documents to ensure smooth operations
- Conducted research, gathered information from multiple sources and presented results
- Identified issues, analyzed information and provided solutions to problems
- Monitored government regulations and standards to provide alignment with company policies and procedures
- Managed and monitored external vendor relationships by conducting review audits.
Unit Armorer
Texas Department of Criminal Justice
Huntsville, Texas
12.2013 - 10.2017
- Kept detailed records of UOF equipment functionality, maintenance and inventories
- Managed all weapons, UOF equipment, and keys with zero losses over three years
- Maintained detailed UOF, ammunition, and logs of equipment use with 100% accuracy
- Created system to teach over 100 new employees accurate use of weapons and UOF equipment
- Worked with all types of weather and ground conditions
- Completed troubleshooting of malfunctions and diagnosed issues.
Correctional Officer
Texas Department Of Criminal Justice
Beaumont, Texas
11.2012 - 11.2013
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
American Correctional Association Officer
Texas Department, Criminal Justice
Gatesville, Texas
07.2007 - 12.2011
- Developed and monitored American Correctional Association (ACA) Standards
- Adhered to fundamental correctional practices that ensure staff and inmates safety and security, enhance staff moral; improve record maintenance and data management capabilities
- Improved the function of the facility at all levels.
Correctional Officer/Operations Officer
North Carolina Department of Corrections
Raeford, North Carolina
08.2003 - 08.2007
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers
- Routinely counted inmates and in response to potential security breaches
- Monitored radio transmissions between staff to respond immediately to directions and emergencies
- Searched building and grounds, living quarters and work areas for contraband.
Data Conversion Officer
U.S Postal Service
Fayetteville, North Carolina
04.1997 - 03.2003
- Processed unreadable mail
- Conducted data entry details on all incoming mail.
Telecommunications Specialist / Corporal
U.S Army
Fort Bragg, North Carolina
02.1988 - 12.1994
- Supervisor over eight (8) soldiers
- Decoded top secret messages to show readable
- Installed telephone lines
- Maintained radio equipment
- Installed satellites
- Maintained and serviced generators.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TX05-2026
Associate of Applied Science - Criminal Justice
Central Texas College
Killeen, TX12-2023
Skills
- Operational leadership
- Emergency Preparedness
- Employee Performance Evaluations
- Strategic Planning
- Staff Training
- Process improvements
- Project coordination
- Financial Operations Oversight
- Accreditation Coordination
- Problem-solving aptitude
- Crisis Prevention Intervention (CPI)
Certification
- Training for Staff Training
- Disciplinary Hearing Officer
- Physical Therapy Aide
Accomplishments
- Resolved issues through a serious of contract reviews.
- Documented and resolved audit findings which led to contract compliance.
- Collaborated with team of 20 in the development of audit checklists.
- Humanitarian Service Achievement received during Desert Storm, and St Croix, Hurricane Hugo.
Timeline
Assistant Facility Administrator
Management & Training Corporation
03.2023 - Current
Major of Corrections
Management & Training Corporation (MTC)
06.2021 - 03.2023
Supervisor V
PFCMOD-TDCJ
12.2019 - 06.2021
Contract Monitor
PFCMOD-TDCJ
10.2017 - 12.2019
Unit Armorer
Texas Department of Criminal Justice
12.2013 - 10.2017
Correctional Officer
Texas Department Of Criminal Justice
11.2012 - 11.2013
American Correctional Association Officer
Texas Department, Criminal Justice
07.2007 - 12.2011
Correctional Officer/Operations Officer
North Carolina Department of Corrections
08.2003 - 08.2007
Data Conversion Officer
U.S Postal Service
04.1997 - 03.2003
Telecommunications Specialist / Corporal
U.S Army
02.1988 - 12.1994
Bachelor of Science - Criminal Justice
Sam Houston State University
Associate of Applied Science - Criminal Justice
Central Texas College