Angelena Thomas
Boston,MA
Summary
As a seasoned healthcare professional with 12 years of experience, I have excelled in diverse roles such as ambulatory team lead, administrative coordinator, pharmacy technician, and health benefits advisor. I am now actively seeking full-time employment opportunities where I can leverage my expertise. Known for my unwavering commitment to providing exceptional customer service, I approach every task with a "can-do" attitude, consistently delivering outstanding results and maintaining a high level of productivity. With a proven track record in multifaceted healthcare settings, I am well-prepared to contribute to the success of any organization.
Overview
12
12
years of professional experience
Work History
Administrative Coordinator
Beth Israel Deaconess Medical Center/ Liver Tumor Multidisciplinary Clinic
2022.03 - Current
- Responsible for efficiently coordinating the scheduling of clinical services for patients.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Gather and compile relevant information pertaining to patients' clinical backgrounds, including their medical history, diagnosis, and prognosis
- Organize and submit all necessary documentation to support insurance approval for patient treatments
- Enter updates into clinical scheduling systems and specialized databases with utmost accuracy and timeliness
- Provide clear and comprehensive guidance to patients and caregivers, ensuring their thorough understanding of testing and treatment schedules
- Actively participate in regular case review meetings to ensure patients receive appropriate and timely follow-up care
- Efficiently coordinate multiple schedules and diverse workflows to meet operational needs.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to physicians.
- Implemented innovative solutions to overcome common workflow challenges faced by the administrative team.
- Collaborated with cross-functional teams to achieve project objectives within tight timelines.
Administrative Assistant
Harvard Vanguard Medical Associates/ Rheumatology and Nephology Department
2018.08 - 2022.03
- Perform administrative duties under minimal supervision, demonstrating a high level of proficiency
- Handle all aspects of patient appointment scheduling and follow-up, ensuring efficient and timely service delivery
- Coordinate the retrieval of lab test results and act as a point-person for patient testing logistics
- Facilitate patient care by coordinating ancillary appointments such as provider visits, labs, infusions, imaging, and biopsies
- Answer and triage incoming telephone calls in a professional and courteous manner, forwarding messages and making referrals as necessary
- Mail appointment reminder letters and provider notes to patients
- Submit and track prior authorizations for medical procedures and treatments
- Draft and proofread letters, emails, patient portal messages, and documents on behalf of physicians
- Perform routine office tasks such as telephone coverage, filing, faxing, ordering supplies, and sorting mail
- Provide cross-coverage as needed to support team members
- Provide direct support to the Administrative Manager when required.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
Ambulatory Supervisor/Team lead
Boston Medical Center/ OB GYN
2016.09 - 2018.01
- Introduces and guides newly hired administrative staff to the department
- Manages all personnel operations, such as recruitment, termination, performance evaluations, and competency assessments
- Developed comprehensive training manuals for non-clinical departments
- Serves as a backup for non-clinical roles when necessary
- Conducts audits to ensure high-quality customer service
- Assists in monitoring patient flow and reducing wait times
- Establishes effective communication channels between the front desk and clinical staff
- Distributes workload fairly to achieve departmental objectives and maintain optimal patient flow.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Ambulatory Service Representatives 2
Boston Medical Center/OB GYN
2015.10 - 2016.09
- Registered patients for appointments and provided front desk coverage
- Managed a variety of customer service and administrative tasks
- Resolved patient issues and schedule follow-up appointments
- Verified insurance eligibility and collected patient responsibility payments
- Explain policies regarding services and charges
- Ensured accurate patient records by diligently updating demographic and insurance information in the system.
- Managed high call volumes, addressing patient concerns and directing calls to appropriate departments for timely resolution.
- Coordinated referral processes, working closely with physicians'' offices to secure necessary authorizations for timely care delivery.
- Trained new hires on department procedures, protocols, software usage, fostering an environment of teamwork and knowledge sharing among colleagues.
- Prepared comprehensive daily reports on patient volume, revenue collected, outstanding balances, and other pertinent data for management review.
- Handled prescription refill requests efficiently by liaising between patients and providers resulting in prompt medication access.
Pharmacy Technician
Boston Medical Center/Outpatient Pharmacy
2012.07 - 2015.10
- Registered pharmacy technician responsible for billing various insurances
- Act as liaison between patients and primary care providers to ensure proper medication usage
- Assisted pharmacist with compounding, packaging, and labeling pharmaceuticals
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients' behalf.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Collected co-payments or full payments from customers.
- Ensured appropriate medication usage based on prescriptions.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Streamlined prescription processing with accurate data entry and verification of patient information.
Health Benefits Advisor
Maximus/Mass health
2012.01 - 2012.05
- Function as the front-line contact for all members by responding to a high-volume of incoming calls from members and prospective members
- Respond accurately to PCP calls related to status changes, transportation guidelines, member eligibility/managed care status, prior authorization, and pharmacy guidelines/procedures
- Conduct a thorough health care need assessment with members, including existing and anticipated need of all eligible family members, as needed
- Complete all related paperwork and necessary forms including enrollment forms, member requests and personal reimbursement within established timeframes and guidelines
- Investigate all third-party resources and comply with systems and administrative requirements
- Perform accurately all data entry function to reflect member or provider activity/transactions.
- Improved client satisfaction by providing clear and concise information on health benefit plans and options.
- Assisted clients in selecting appropriate coverage by analyzing individual needs and financial situations.
Education
Associate of Arts - Health Careers
Roxbury Community College
Boston, MASkills
- Expense Tracking
- Record Keeping
- Microsoft Office Proficiency
- EMR systems experience
- Medical Billing, Prior Authorizations experience
- Microsoft Excel
- Correspondence Preparation
- Multidisciplinary team collaboration
- Office Inventory Management
- Microsoft Access
- Team Collaboration
- Data Entry
Timeline
Administrative Coordinator
Beth Israel Deaconess Medical Center/ Liver Tumor Multidisciplinary Clinic
2022.03 - Current
Administrative Assistant
Harvard Vanguard Medical Associates/ Rheumatology and Nephology Department
2018.08 - 2022.03
Ambulatory Supervisor/Team lead
Boston Medical Center/ OB GYN
2016.09 - 2018.01
Ambulatory Service Representatives 2
Boston Medical Center/OB GYN
2015.10 - 2016.09
Pharmacy Technician
Boston Medical Center/Outpatient Pharmacy
2012.07 - 2015.10
Health Benefits Advisor
Maximus/Mass health
2012.01 - 2012.05
Associate of Arts - Health Careers
Roxbury Community College
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