Angelene Gomez

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Resolved customer issues quickly and notified supervisor immediately when problems escalated. Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

My duties are to practice safe operating procedures. Taking extreme caution and care to our PCR Covid tests we administered. Able to follow any changes and to follow all protocol precisely.

Evaluated completed lenses to check compliance with customer specifications and accuracy against orders. Educated clients about how to adapt to, wear and care for eyeglasses. Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers. Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.

Completed night audit for guest ledgers to close batch,
Kept accounts in balance and ran daily reports to verify totals.
Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew. Looked over pending check-ins and payment processes to complete closing procedures.