Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelene Mariano

Melbourne

Summary


Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

10
10
years of professional experience

Work History

Administrative / Community Management

KPA Management
07.2022 - 03.2025
  • Overseeing day-to-day operations of residential properties (10 communities with average 200+ units)
  • Processed annual renewals and monthly reports efficiently, reducing departmental reporting errors through improved accuracy checks
  • Managed bulk mail preparation, sorting, and distribution logistics. Identified and corrected inefficiencies in mailing operations, improving monthly turnaround time
  • Communicated effectively with owners, vendors, and various internal departments to help streamline completion of all daily tasks
  • Utilize various platforms and third-party systems and help develop training materials for new team members
  • Coached association board members on their roles empowering them to make informed decisions for the betterment of their communities
  • Addressed and quickly resolved any complaints / maintenance issues with knowledgeable support
  • Oversee inventory levels, ensuring optimal stock levels to meet demand while minimizing carrying costs

Scheduling Dept. Supervisor / Referral Coordinator

Virginia Pediatric Group
03.2018 - 07.2022
  • Supervise employees within scheduling department for 4 different office locations: Fairfax, Reston, Herndon and Great Falls Virginia
  • Developed and conducted training for new employees
  • Dedicated team supervisor with four years of coordinating teams and processes to drive patient retention and customer service success
  • Register New Patients and ensure medical records are transferred
  • Promptly addressed any scheduling conflicts, unexpected weather closures and emergency requests directly with Physicians and nurses to accommodate patients
  • Resolved customer service issues by finding immediate solutions, increasing patient confidence and decreasing escalations
  • Accurately schedule various appointments in accordance with each Physician’s specific scheduling preferences on multi-line phone system.
  • outgoing insurance referrals for appointments with Specialists prior to appointment date and emergency requests
  • Ensure appointment confirmations are completed for all four offices

Architectural and Covenants Administrator

Associa Community Management Corporation
03.2015 - 03.2018
  • Assist in daily operations for 20-30 communities by having the expertise to handle tasks that are specialized to each individual Association
  • High volume Data Entry for multiple 300+ unit Associations
  • Liaison between Homeowners, contractors, managers, and Board of Directors
  • Process applications and violation letters in a timely manner by strict deadlines in accordance to Governing Documents and County codes for each Association
  • Trained new employees within our department
  • Coordinated monthly meetings with Board/Committee members to make decisions on applications

Education

High School Diploma -

Falls Church High School
05.2013

Skills

  • Effective Time Management
  • Detail-Oriented Data Input
  • Computer-literate performer
  • Team building and leadership
  • Workflow optimization
  • Onboarding and orientation
  • Problem-solving

Timeline

Administrative / Community Management

KPA Management
07.2022 - 03.2025

Scheduling Dept. Supervisor / Referral Coordinator

Virginia Pediatric Group
03.2018 - 07.2022

Architectural and Covenants Administrator

Associa Community Management Corporation
03.2015 - 03.2018

High School Diploma -

Falls Church High School

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