Angelenna Stevens
Antioch,CA
Summary
Experienced in customer service for over 7 years, dedicated and diligent professional with a strong work ethic. Possesses keen attention to detail and high level of motivation, consistently striving to provide exceptional service. Demonstrates active listening skills, quickly grasping new information and adapting to changing situations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Massage Therapist
Massage Envy
01.2018 - Current
- As the role of being a Massage Therapist, I consult with clients to determine massage needs and special requests. In this role I also recommend additional techniques such as stretches that clients can perform at home. Lastly in this role I perform a wide range of massage therapy techniques.
Receptionist
Massage Envy
07.2017 - 02.2020
- As the role of a Receptionist, I confirmed and booked clients for a massage. Also in this role I answered any questions that clients had about their skin care and massage needs. Lastly in this role I provided courteous and friendly service to clients before and after their massage.
Inspection Coach
Proform Laboratories
02.2016 - 07.2017
- As the role of an Inspection Coach, I assured the quality of the products that were produced before leaving the warehouse for shipment. I also took care of quality issues and found solutions to products that contained issues.
Receptionist
Massage Green Spa
07.2015 - 02.2016
- As the role of a Receptionist, I confirmed and booked appointments for clients who were looking for a massage. I also handled customer complaints and maintained a clean work environment.
Customer Service Associate
Walgreens
11.2013 - 07.2015
- As the role of a Customer Service Associate, I dealt directly with customers by telephone, electronically, or face to face. I also responded promptly to customer inquiries and resolved customer complaints.
Caregiver
Yolanda Gonzalez
06.2012 - 07.2013
- As the role of a Caregiver, I fed the children and assisted the children with their homework. I also engaged with the children in age appropriate activities.
Education
Associates degree - Arts and Humanities
Los Medanos College
Pittsburg, CA05.2022
General Education - undefined
Napa Valley College
Napa, CA07.2017
Other - Massage Therapy
Carrington College California
Pleasant Hill, CA05.2015
High school or equivalent - undefined
Mount Diablo High School
Concord, CA06.2014
Skills
- Business Ethics - 5 years
- Therapeutic Massage - 3 years
- Customer Service - 7 years
- Active Listening - 7 years
- Sales - 2 years
- Multitasking - 7 years
- Phone Etiquette - 7 years
- Deep tissue massage
- Swedish massage
- Professionalism and ethics
- Stress relief massage
- Trigger point massage
- Anatomy knowledge
- Hot stone massage
- Sports massage
- Social skills
- Range of motion improvement
- Continuing education
- Treatment Planning
- Aroma therapy
- Self-care practices
- Therapeutic touch
- Reflective listening
- Customer needs assessment
- Body mechanics
- Customer consultation
- Postural assessment
- Relationship building and management
- Business management
- Front desk management
- Sales expertise
- Wellness programs
- Physical strength
- Aromatherapy knowledge
- Service optimization
- Administrative procedures
- Administrative support
- Pain management
- Emotional intelligence
- Client retention
- Stress management techniques
- Session documentation
- Client satisfaction assessment
- Customer service
- Client relations
- Appointment scheduling
- Relationship building
- Effective communications
- Team collaboration
- Certified massage therapist
- Cash handling
Accomplishments
I have been successful in customer service and team building for over 10 years. I have a wide range of solutions when it comes to customer service and team building.
Certification
Associates in General Education and Liberal Arts
Certification in Massage Therapy
Timeline
Massage Therapist
Massage Envy
01.2018 - Current
Receptionist
Massage Envy
07.2017 - 02.2020
Inspection Coach
Proform Laboratories
02.2016 - 07.2017
Receptionist
Massage Green Spa
07.2015 - 02.2016
Customer Service Associate
Walgreens
11.2013 - 07.2015
Caregiver
Yolanda Gonzalez
06.2012 - 07.2013
Associates degree - Arts and Humanities
Los Medanos College
General Education - undefined
Napa Valley College
Other - Massage Therapy
Carrington College California
High school or equivalent - undefined
Mount Diablo High School
Similar Profiles
Drucilla EvansDrucilla Evans
Massage Therapist at Massage EnvyMassage Therapist at Massage Envy
Leslye AnayaLeslye Anaya
Lead Sales Associate at Massage EnvyLead Sales Associate at Massage Envy
Asher DavisAsher Davis
Massage Therapist at Massage EnvyMassage Therapist at Massage Envy