Angeles Alfaro
Salt Lake City,UT
Summary
Highly motivated Assistant Manager with a diverse background in customer service, team leadership, management, and production/warehouse operations. Proven track record of training new employees in product knowledge and customer service protocols while effectively managing staff and inventory. Skilled in time management and staff supervision, consistently striving for shift efficiency to drive business goals forward.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Wingstop
10.2021 - Current
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Handled Shipments and Organized Inventory
- Managed store closing and opening procedures to ensure safety and security
- Complied with company standards and policies, setting example for team members
- Held team members accountable during shift by effectively coaching to improve performance
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Managed inventory levels and minimized loss, following company systems and guidelines
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency
- Enforced all health and safety regulations, managing hazardous materials effectively according to company policy
- Performed regular quality control checks on products and services delivered to customers
- Prepared and submitted daily reports to management
- Monitored stock levels and placed orders as needed
- Reported equipment repair and employee training needs to managers
- Trained team members in equipment operation and proper use of PPE
- Motivated employees and increased morale with performance incentives
- Inspected materials, products, and equipment to detect defects and malfunctions
Picker
Sportsman's Warehouse
04.2023 - 12.2023
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Used RF scanners to track orders and verify accuracy.
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
- Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
- Followed safety protocols and procedures to minimize workplace accidents.
- Utilized equipment such as pallet jacks, forklifts, and reach trucks proficiently, speeding up the picking process without compromising safety standards.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Received positive feedback from supervisors for consistently meeting or exceeding daily picking quotas.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
Machine Operator
Packaging Corporation of America
02.2024 - 08.2024
- Operated production machinery in a safe and efficient manner, while adhering to all safety protocols
- Followed detailed instructions from work orders to complete assigned tasks correctly
- Cleaned equipment and work area before, during, and after shift to promote sanitation
- Ensured quality control by inspecting finished products for defects
- Adjusted machining operations using hand tools or numerical controls
- Detected and solved problems related to product quality and aesthetics
- Responded efficiently to emergency situations involving machinery breakdowns or accidents
- Operated industrial carts and forklifts for lifting, moving, and transporting materials
- Monitored inventory levels of raw materials to ensure uninterrupted production runs
- Maintained equipment in operating condition by performing preventive maintenance and repair
- Monitored power consumption and devised ways to reduce wasted energy
- Implemented procedures to promote safe handling of nuclear and industrial chemicals
- Coordinated plant schedules to adhere to deadlines and meet profit goals
- Recorded data from plant operations to calculate team efficiency, product quantities and overall profits
- Performed quality assurance tests on products to assess functionality and durability
- Inspected sites to remove obstacles and locate safety hazards
- Adjusted equipment gauges, switches and dials to promote optimal performance
Education
High School Diploma - undefined
Granite Connections
Millcreek, UT06.2023
Skills
- Skilled in Multitasking
- Effective Team Leadership
- Analytical Problem-Solving
- Financial Transaction Processing
- Effective Time Management
- Versatile Approach
- Client Relationship Management
- Team Empowerment
- Effective Organization
- Workforce Coordination
- Training Program Implementation
- Dependable Work Ethic
- Effective Verbal Communication
- Cross-Functional Teamwork
- Meticulous Quality Control
LANGUAGES
English
Bilingual
School and at home
Spanish
Bilingual
First language
References
Cassandra Perez- (Boss at Wingstop): cassandra.perez@splat.com
Ashley Wilson- (Manger at Wingstop): AshleyLwilson0258@gmail.com
Sarah Perez- (Manger at Packaging Corp.)
Perezsarah783@gmail.com
Eddy Alfaro- (Supervisor at Sportsman's Warehouse)
eddy.alfaro@icloud.com
Timeline
Machine Operator
Packaging Corporation of America
02.2024 - 08.2024
Picker
Sportsman's Warehouse
04.2023 - 12.2023
Assistant Manager
Wingstop
10.2021 - Current
High School Diploma - undefined
Granite Connections