Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angeles Gaton

Miami,FL

Summary

Im an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Assistant Manager

12.2021 - Current
  • Promoted at Pacsun as assistant manager to monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Pacsun Sales Associate

PacSun
Miami, FL
01.2021 - Current

Customer Centricity Manager

Miami, FL
11.2020 - 05.2021
  • At Guess I was a customer centricity manager I was Introduced to higher standards for customer service and increased efficiency by streamlining operations.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Spearheaded customer satisfaction survey and analyzed results to make action plans.
  • Improved customer service initiatives by streamlining sales and order management processes.

Kids Footlocker Assistant manager

Foot Locker
04.2020 - 11.2020

Sales Associate

Foot Locker
Miami, FL
09.2018 - 04.2020
  • I’m a very hard and dedicated person , Very much like a perfectionist and I’m always available due to homeschooling , I will be graduating this year as well I have really good manners and I’m very respectful.

Education

High School Diploma -

Miami Dade College
Homestead, FL
12.2022

Skills

  • Directing Team Members
  • Managing Multiple Priorities
  • Product and Service Knowledge
  • Scheduling and Coordinating
  • Shift Coverage
  • Recruiting and Interviewing
  • Sales Monitoring
  • Performance Tracking and Evaluations
  • Retail Knowledge
  • Operational Excellence
  • Inspirational Leadership

Timeline

Assistant Manager

12.2021 - Current

Pacsun Sales Associate

PacSun
01.2021 - Current

Customer Centricity Manager

11.2020 - 05.2021

Kids Footlocker Assistant manager

Foot Locker
04.2020 - 11.2020

Sales Associate

Foot Locker
09.2018 - 04.2020

High School Diploma -

Miami Dade College
Angeles Gaton