Angeles Gaytan
Mateca,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable Patient Representative serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Administration Specialist
Stanford Health Care
12.2023 - Current
- Proactively identifiy areas for improvement within current systems and processes, proposing actionable solutions that led to tangible positive outcomes in terms of both efficiency and overall patient experience.
- Collaborated with multidisciplinary teams to improve overall patient care coordination and management.
- Greeted and assisted patients with check-in procedures.
- Contributed to a positive work environment through active participation in staff meetings and ongoing professional development opportunities.
- Answered incoming calls and scheduled appointments.
- Collaborated closely with clinical staff to ensure seamless integration of administrative tasks into daily operations without disrupting essential caregiving activities.
- Supported clinical staff by providing efficient administrative assistance during peak periods.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Answer multi-line phone, screens and routes calls, takes messages for clinic staff and physicians. Assures appropriate verifications and authorizations are complete before patient sees provider.
- Procedure Scheduling
- Answer non-clinical CRMs and patient messages, escalating where appropriate.
Patient Services Representative
Stanford Medical Partners
02.2021 - 12.2023
- Answered incoming calls and scheduled appointments.
- Followed document protocols to safeguard confidentiality of patient records.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Used Epic to schedule appointments.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
- Entered patient demographic and insurance data into electronic medical record system.
- Greeted and assisted patients with check-in procedures.
- Assisted patients in filling out check-in and payment paperwork.
Medical Assistant Intern
Delta Eye Medical Group
06.2023 - 07.2023
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient outcomes with accurate administration of diagnostic tests, such as visual acuity and intraocular pressure measurements.
- Obtained client medical history, medication information, symptoms, and allergies.
- Demonstrated exceptional teamwork by stepping in to fulfill duties of absent colleagues when necessary, ensuring uninterrupted patient care.
Billing Supervisor
Alshifa Medical Group
09.2016 - 03.2020
- Ensured compliance with industry regulations by staying up-to-date on relevant changes and adjusting internal procedures accordingly.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Performed account reconciliations and resolved variances.
- Monitored customer accounts to identify and rectify billing issues.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Monitored front areas so that questions could be promptly addressed.
- Improved efficiency in the medical billing process by streamlining workflows and implementing best practices.
- Maintained current accounts through aged revenue reporting.
- Gained extensive knowledge in data entry, analysis and reporting.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Posted and adjusted payments from insurance companies.
- Verified insurance of patients to determine eligibility.
- Maintained accurate records of customer payments.
- Posted payments and collections on regular basis.
- Participated in workshops and other training opportunities to remain current on billing procedures, regulations and industry updates.
Education
Medical Billing And Coding - Medical Billing And Coding
Carrington College
Stockton, CA09.2016
High School Diploma -
Edison High School
Stockton, CA05.2013
Skills
- Payment Collection
- Medical insurance
- Professional Bedside Manner
- Appointment Coordination
- Calm and Effective Under Pressure
- Technical Troubleshooting
- Insurance Verification
- Spanish Fluency
- Medical Billing
- Punctual and Hardworking
- Multi-Line Telephone Systems
- Microsoft Office
Accomplishments
- Supervised team of 4 staff members.
Certification
- Patient Safety Champion, Stanford Medical Partners - 2022
- BLS, - 2022
Languages
Spanish
Native or Bilingual
Timeline
Patient Administration Specialist
Stanford Health Care
12.2023 - Current
Medical Assistant Intern
Delta Eye Medical Group
06.2023 - 07.2023
Patient Services Representative
Stanford Medical Partners
02.2021 - 12.2023
Billing Supervisor
Alshifa Medical Group
09.2016 - 03.2020
Medical Billing And Coding - Medical Billing And Coding
Carrington College
High School Diploma -
Edison High School
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