ANGELES ZAMBRANA SANDIN

• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
• Restocked room supplies such as facial tissues for personal touch with every job.

Answer phones,

Attend Reception desk

Orientation

Costumer Service

Answering phone calls and transferring them to your extensions.
* File documents and make the labels of them.
* Sent fax to customers.
* Make thank you letters and letters for companies

• Enter light and phone information into the computer for payments.
  * In charge of archiving the documents of the suppliers to their files.
  * Sometimes in charge of the reception if the secretary was not in or out.

• Supervising 18 employees.
  * Toll vault block.
  * Stack boxes at the end of shift and prepare boxes for the next shift.

• Customer service, guidance on the company's services.
  * Collection of merchandise, return of the same, cash register and blocks.
  * Make calls to customers by giving them due date reminder.
  * Archiving documents of our active clients.
  * Do credit checks and fill out applications.