Angeles Charline Lucca Rivera
Alvin,TX
Summary
Professional customer service. Experience in training staff and establishing relationships with clients. Self-motivated with exceptional communication skills and fast learning, an honest person with my work and very hardworking.
Overview
7
7
years of professional experience
Work History
Patient Care Technician
DaVita
08.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Maintained clean and safe environment to promote patient safety and comfort.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts to prevent infection.
- Maintained clean and safe environment through diligent adherence to infection control protocols.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
- Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Reduced infection rates by maintaining strict aseptic techniques during all procedures.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Increased patient satisfaction by providing compassionate support and addressing concerns throughout the dialysis process.
- Contributed to staff development by sharing expertise in dialysis processes during team meetings and training sessions.
- Demonstrated proficiency in various types of dialysis equipment, quickly adapting to new technologies as they were introduced.
- Safely transported, transferred and positioned patients on chairs for treatment.
- Collaborated with interdisciplinary team members for comprehensive patient care, adjusting treatment plans as needed.
- Supported patient well-being, monitoring for signs of distress or infection post-dialysis.
- Improved patient outcomes by carefully monitoring and adjusting dialysis treatment parameters.
- Minimized complications by promptly identifying and reporting any adverse reactions during dialysis.
- Improved treatment outcomes, tailoring dialysis modalities to each patient's specific needs.
- Cleaned and sterilized instruments, equipment and surfaces.
- Monitored patient vital signs, lab results and other indicators of health.
- Maintained accurate patient charts and medical records.
Medical Assistant
Grace Er
11.2023 - 08.2024
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Verified patient insurance coverage and collected required co-payments.
- Certified Clinical Medical Assistant (CCMA)
- BSL CPR
- Started Extern on September 26,2023 got hire on site November 4, 2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Sales Associate
Walmart
08.2023 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared salads, soups and sandwiches for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Store Manager
Fiesta Baking Supplies
05.2018 - 06.2023
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurture relationships.
Education
Medical Assistant Diploma - MEDICAL ASSISTANT
Florida Career College - HOUSTON
Houston, TX11.2023
Business Office Administration Diploma - Business Office Administration
Florida Career College
Houston, TX11.2021
Skills
- Bilingual in Spanish and English
- Fast learning skills
- Sales experience
- Staff training and development
- Excellent communication skills
- Friendly demeanor
- Active listening skills
- Strong client relations
- Energetic work attitude
- I am an honest person
- HIPAA Compliance
- Payment Collection
- Data Entry
- Patient Relations
- CPR
- CCMA
- Insurance Verification
- Reliable team player
- Vital Sign Monitoring
- Phlebotomy Techniques
Timeline
Patient Care Technician
DaVita
08.2024 - Current
Medical Assistant
Grace Er
11.2023 - 08.2024
Sales Associate
Walmart
08.2023 - Current
Store Manager
Fiesta Baking Supplies
05.2018 - 06.2023
Medical Assistant Diploma - MEDICAL ASSISTANT
Florida Career College - HOUSTON
Business Office Administration Diploma - Business Office Administration
Florida Career College
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