Angelesia Grant
Daytona Beach
Summary
Dedicated professional with over 9 years of experience in customer service, 3 years healthcare support, and insurance services, demonstrating a strong commitment to enhancing customer experiences through effective communication and innovative solutions. Almost 2 years experience in accounting at the Rural Agriculture Administrative Department. Proficient in problem-solving, data analysis, and team leadership, with a proven track record of driving results in diverse environments. Great at developing and drafting policies, procedures, and guidelines. Proficient at analyzing and evaluating large volumes of intelligence materials. Efficient time management and organizational abilities to handle multiple tasks simultaneously. Technical skills such as proficiency in Microsoft Office and familiarity with scheduling and data entry software are also crucial, alongside soft skills like a professional demeanor, problem-solving capabilities, and the ability to remain calm under pressure. Passionate about delivering exceptional service and fostering long-term relationships, leveraging expertise in retail management and insurance to exceed expectations.
Strategic Consultant known for high productivity and efficiency in task completion. Specialize in business process optimization, risk management, and stakeholder engagement. Excel in problem-solving, communication, and adaptability to ensure successful project outcomes. Navigate complex challenges using analytical skills and collaborative approach to drive organizational improvements.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Highly trained individual boasting a career involved in reviewing accounts and uncovering issues. A gifted Fraud Analyst determining risk levels and communicating effectively with clients and internal personnel.
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fashion footwear Consultant Part-time
Dillards
Daytona Beach
01.2023 - Current
- Managed scheduling and appointment calendars, ensuring efficient time management and reducing scheduling conflicts.
- Collaborated with cross-functional teams to optimize operational strategies.
- Conducted market research to identify trends and inform business decisions.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Reviewed existing policies and procedures to suggest necessary improvements.
- Analyzed complex information from multiple sources to identify patterns or trends.
- Evaluated existing systems and processes against industry best practices to enhance efficiency.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Provided expert guidance on fashion footwear, enhancing customer experience and driving sales through personalized recommendations.
- Partnered with team members to execute promotional events, significantly boosting foot traffic and engaging new customers.
- Managed inventory levels meticulously, ensuring product availability and reducing stock discrepancies while meeting corporate standards.
- Fostered a welcoming environment, encouraging customer interaction and loyalty through exceptional service and product knowledge.
- Analyzed sales data to identify trends, informing inventory decisions and optimizing product selection for seasonal demands.
- Elevated customer satisfaction by delivering personalized footwear consultations, which directly contributed to increased sales.
- I get paid $20 per hour plus my commission check that ranges from $500- $3000 at the end of the month.
- My supervisor is Karen and the phone number (386-255-8161).
Administrative Analyst
KT Beauty
Daytona Beach
09.2018 - Current
- Analyzed operational processes to identify areas for improvement.
- Coordinated administrative tasks to streamline office workflows.
- Managed scheduling and appointments for executive staff efficiently.
- Prepared reports and presentations for internal and external stakeholders.
- Maintained accurate records and documentation for compliance purposes.
- Assisted in budget preparation and financial tracking activities.
- Coordinated with vendors to ensure timely delivery of products and services.
- Reviewed and analyzed departmental budgets to increase adherence.
- Analyzed transaction patterns to identify potential fraudulent activities.
- Collaborated with law enforcement to investigate financial crimes.
- Reviewed and validated customer documentation for compliance and accuracy.
- Conducted risk assessments on new financial products and services.
- Monitored real-time transactions for suspicious behavior alerts.
- Assisted in refining fraud prevention strategies based on emerging trends.
- Assessed customer and client data to detect potential fraud risks.
- Reviewed customer profiles for any changes that may indicate fraudulent activities.
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Responded quickly to customer inquiries about possible fraudulent activity on their accounts.
- Utilized specialized software tools designed for detecting patterns associated with fraudulent activity.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
Insurance Customer Service Representative
TTEC - Progressive
Daytona Beach
07.2021 - 04.2023
- Took incoming phone calls and explained the value of the product to potential customers while also providing support to current policyholders.
- Assisted customers with policy inquiries and claim processes (occasionally).
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to enhance service delivery strategies.
- Utilized CRM software to track customer correspondence and requests.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Provided quotes on various types of insurance policies.
- Advised customers on available coverage options that best fit their individual needs.
- Processed new policy applications and updated existing policy documents.
- Developed strong relationships with clients by providing exceptional customer service.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Navigated computer system to look up customer information and update policies.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction.
- Asked probing questions and offered solutions to resolve customer issues.
- Facilitated payment processing for premium payments and renewals.
- Researched relevant policy information to answer customer questions.
- Answered an average of 40 calls per day, responding to customer inquiries, resolving problems, and informing customers about new products.
- Gave customers auto insurance recommendations after thoroughly explaining the details.
- Was quick to respond to potential customers' questions and requests.
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
- My supervisor was Dara Smith and phone number (866-796-5485).
Assistant Store Manager
Urban Planet
Daytona Beach
07.2019 - 08.2021
- Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork.
- In charge of fraud detection and prevention for my store.
- Reviewed employee and sales records.
- Ensured that the store was properly organized, that customer complaints were promptly addressed, and that questions were promptly answered.
- Looked over sales and gross profit reports to see what options there were for expanding the market.
- Assisted team members in providing friendly, knowledgeable service by implementing proactive monitoring and corrective action strategies.
- Was in charge of customer service, which included dealing with complaints, stock management, and answering customer questions.
- Demonstrated company core values such as respect, honesty, integrity, diversity, inclusion, and others' safety as a role model.
- Conducted mandatory audits to ensure merchandising, inventory, and customer service compliance.
- Was in charge of processing credit and debit card payments as well as returning correct change for cash purchases.
- Switched out merchandise and displays to highlight new products and special offers.
- Assisted with the store's overall day-to-day operations, including the ongoing training and development of effective store associates in order to achieve the desired sales and results.
- Replenished merchandise, greeted customers, answered questions, and maintained the store's overall appearance.
- I'm in charge of merchandise layouts, including new brand displays, as well as their design, installation, and maintenance.
- I got paid $16.50 per hour plus bonuses.
- My supervisor was Kathiria Fernandez and phone number unavailable.
Receptionist and Assistant
Mr. Lawson Shaw (Paralegal)
Daytona Beach
06.2018 - 11.2019
- Greeting visitors.
- Helping visitors navigate through the office.
- Supplying visitors with refreshments.
- Sort mail and make copies of documents.
- Plan travel or trip arrangements.
- Listen in on cases.
- Provided exceptional visitor assistance, enhancing office experience and fostering a welcoming environment.
- Filed paperwork for immigration processing.
Keyholder Part-time
Payless Shoesource
Daytona Beach
03.2018 - 07.2019
- Provided management with sales feedback in order to address concerns raised in sales reports.
- Customer returns were accepted and processed by me.
- Was in charge of training and mentoring new employees.
- Checked transactions for possible fraud.
- Was in charge of keeping the store clean and orderly.
- Restocked shelves by opening inventory boxes.
- Tracked and prioritized work orders to meet daily production requirements.
- Keep track of everything.
- Completed the procedures for opening and closing the store.
- Monitored and corrected inefficient or inaccurate work to maintain team performance.
- Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
- Dismantled boxes and disposed of garbage.
- Submitted reports to senior management in order to assist them in making business decisions and planning.
- Delegated daily tasks to 3 employees to provide development opportunities.
- Was in charge of answering questions and resolving issues.
- I got paid $15 per hour plus bonuses.
- Managed store operations and ensured compliance with company policies.
- Conducted cash handling procedures and balanced registers at shift end.
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
Education
Bachelor of Arts - Criminal Justice
Keiser University
Daytona Beach, FL 08.2019 - 05/2023
Skills
- Customer Service
- Data Analysis
- Project Management
- Team Leadership
- Time Management
- Healthcare
- Insurance Documentation
- Training
- Problem Solving
- Retail Management
- Financial Management
- Risk assessment
- Fraud detection
- Compliance monitoring
- CRM software usage
- Strategic planning
- Market research
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Inventory management
- Fraud and anomaly analysis
- Call management
- Investigative techniques
- Loss prevention
- Risk level determination
- Insurance confirmation
- Fraud prevention
- Account information review
- Transaction monitoring
- Ethical standards
- Dispute resolution
- Case management
- Trend analysis
- Telephone and email etiquette
- Multitasking Abilities
- Quantitative skills
- Interpersonal communication
- Report preparation
- Legal knowledge
- Interviewing techniques
- Conflict resolution
- Multitasking capacity
- Negotiation skills
- Teamwork
- Active listening
- Organizational skills
- Research skills
Certification
- Certified Medical Assistant License
- Property and Casualty License
- Insurance Producer License
References
- Nicholette McKenzie, United States Navy, +1 (727) 358-8901
- Kathiria Fernandez, Urban Planet, Charlotte Russe, +1 (407) 561-2660
Languages
- English, Native
- Creole, Native
- Patois, Native
Additional Information - Academic Achievement
- Graduated as Valedictorian from Keiser University.
- Dean's list for 4 years straight.
Timeline
Fashion footwear Consultant Part-time
Dillards
01.2023 - Current
Insurance Customer Service Representative
TTEC - Progressive
07.2021 - 04.2023
Bachelor of Arts - Criminal Justice
Keiser University
08.2019 - 05/2023
Assistant Store Manager
Urban Planet
07.2019 - 08.2021
Administrative Analyst
KT Beauty
09.2018 - Current
Receptionist and Assistant
Mr. Lawson Shaw (Paralegal)
06.2018 - 11.2019
Keyholder Part-time
Payless Shoesource
03.2018 - 07.2019