ANGELETHIA CALHOUN
Pharmacist
Jacksonville,Florida
Summary
Dedicated Pharmacist enthusiastic about helping diverse people and offering experience with regulatory requirements. Knowledgeable in Pharmacy Management and Medication Therapy Management. Bringing successful career history comprising more than 24 years. Well acclimated to working in a fast-paced and high-volume pharmacy setting. Exceptional ability to build rapport and maintain productive working relationships with co-workers, associates, or team members. Innovator and Leader by example. Open-minded, flexible, and willing to adapt to change while focusing on promoting positive patient outcomes and earning patient trust. Results-driven. Patients care focused. Effective Pharmacy Manager offering excellent skills in customer service, telephone etiquette, and issue response. Pursuing a similar position where focus and dedication are highly sought.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Walmart Pharmacy
Jacksonville, Florida
02.2016 - Current
- Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
- Trained pharmacist, pharmacy interns and newly hired pharmacy technicians.
- Compared prescription details against safety standards and insurance requirements to support patients.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Developed policies and procedures for effective pharmacy management.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Increased patient satisfaction scores by 126% within 3 months.
- Motivated and supervised 12 Pharmacy Staff members in delivering quality patient care.
- Fill 350+ prescriptions daily, providing direct patient counseling to 50+ customers on drug interactions, drug allergies, side effects, and administration; perform drug utilization reviews of prescribing, dispensing, use of medications, and contraindications.
- Review specialty drug reports weekly to identify customers with proportion of days covered (PDC) less than 80% to improve patient adherence and outcomes; analyze replenishment drug reports weekly to assess top 200 drug inventory levels.
- Improve pharmacy script sales by reducing wait times, providing excellent customer service, establishing rapport, and building strong customer relationships; advise patients on the usage of over-the-counter (OTC) medication and devices.
- Coordinate between patients, providers, and other healthcare professionals to clarify prescription quantity, dosage, interactions, and therapeutic duplications.
- Facilitate clinical pharmacy programs for disease management such as quarterly wellness days to provide point-of-care testing for 20 - 50 people testing blood pressure, glucose, cholesterol, and BMI.
- Adhere to HIPAA, company, federal, and state laws, leveraging controlled substance reports to conduct audits and ensure compliance with control policies.
- Administer 30+ immunizations to walk-in patients weekly for influenza, pneumonia, hepatitis, and more.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
Pharmacy Manager
Walgreens Drug Store
Jacksonville, FL
04.1996 - 02.2016
- Collaborated with store manager to maintain daily operations.
- Developed policies and procedures for effective pharmacy management.
- Offered patients and patrons information on various immunizations.
- Implemented procedures necessary for compounding, mixing, packaging, labeling.
- Recruited, hired, trained all staff, providing direct supervision, ongoing staff development, continuing education to employees.
- Designed and introduced leadership development, coaching, and team management model, resulting in promotion of employees into increased levels of responsibility.
- Increased sales annually 3% year over year
- Filled 300 +prescriptions daily
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Managed Controlled Substance inventory maintaining compliance with statutory, regulatory and local, state and federal guidelines
Education
Doctor of Pharmacy -
University of Florida
05.2019
Bachelor of Science - Pharmacy
Florida Agricultural And Mechanical University
Tallahassee, FL04.1997
Skills
- Employee Supervisor
- Verbal and Written Communication
- Operational Records Maintenance
- Critical Thinking
- Decision Making
- Problem Resolution
- Patient Care Assessment
- Medicare Compliance
- Clinical Staff Management
- Medical Programs Implementation
- Patient Advocacy
- Community-based Educational Programs
- Health Information Systems
- Facility Oversight
- Facility Inspections
- Emergency Readiness
- Clinical Quality Program Standards
Affiliations
American Pharmacy Association, Member
Florida Pharmacy Association, Member
Duval County Pharmacy Association, Member
Certification
- Registered Florida Pharmacist - License # PS 32684-Expire. September 2023
- Immunization Certified -Florida Department of Health - Expire. September 2023
- Adult CPR/AED Certification- American Heart Association- November 2022
Timeline
Pharmacy Manager
Walmart Pharmacy
02.2016 - Current
Pharmacy Manager
Walgreens Drug Store
04.1996 - 02.2016
Doctor of Pharmacy -
University of Florida
Bachelor of Science - Pharmacy
Florida Agricultural And Mechanical University