Dynamic childcare professional with expertise in curriculum development, health and safety compliance, and customer service. Proven track record in managing daycare operations and fostering community engagement. Dynamic professional known for exceptional customer service and community involvement. Committed to fostering positive relationships with parents and ensuring compliance with health and safety regulations in a daycare setting.
Overview
12
12
years of professional experience
Work History
owner
Vic's Angels Learning Daycare
Campbell
12.2025 - Current
Developed strategic plans to increase profitability and efficiency.
Identified new opportunities for growth, expansion, and diversification.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Led startup and creation of operational procedures and workflow planning.
Developed policies and procedures for the organization.
Managed daily operations of a learning daycare for children's education and care.
Ensured compliance with local, state, and federal regulations.
Ensured compliance with state licensing standards for daycare centers.
Implemented health and safety protocols to maintain a secure learning environment.
Implemented behavior management strategies to ensure a safe learning environment.
Supervised daily activities and interactions among children in a safe environment.
Maintained relationships with existing clients by providing superior customer service.
Maintained records of attendance and daily observations of the children's development.
Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
Communicated with parents about children's progress and daycare policies regularly.
Consulted with parents on techniques used to manage challenging behaviors exhibited by their child.
Assisted parents in understanding their child's developmental needs through regular communication.
Reviewed menus with parents prior to serving meals and snacks to ensure they meet individual dietary needs.
Prepared meals and snacks for the children according to dietary guidelines.
Organized supplies and resources to support educational activities throughout the daycare.
Organized activities to stimulate physical, mental, and emotional growth of the children.
Facilitated creative activities like art projects and outdoor play to enhance children's imagination.
Developed engaging lesson plans to promote children's cognitive and social skills.
Developed age-appropriate curriculum plans that promote language, motor, cognitive, and social development of the children.
Coordinated activities and events to foster community involvement and participation.
Maintained cleanliness and organization of play areas and educational materials.
Monitored children's behavior, providing guidance and support.
Implemented established discipline methods to maintain a safe environment.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Managed inventory of supplies, including toys, books, and art materials, ensuring that they are regularly cleaned and sanitized in accordance with health regulations.
Oversaw children's play activities to ensure safety and engagement.
Conducted health screenings on each child during enrollment process and throughout their stay at the center.
Instructed children in proper hygiene habits, such as hand-washing.
Kept up-to-date on early childhood education trends by attending workshops and seminars.
Responded promptly and appropriately to any medical emergencies that arose during care hours.
Sanitized toys and tables to maintain a clean, safe environment.
Helped facilitate positive interactions between siblings or other groups of children in the center.
Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
Lead Sales Associate
Home Depot
austintown
12.2022 - 02.2026
Assisted customers with product selection and service inquiries.
Maintained store appearance by organizing merchandise displays.
Trained new associates on sales techniques and product knowledge.
Processed transactions accurately using point-of-sale systems.
Collaborated with team members to improve customer satisfaction.
Resolved customer issues promptly to enhance shopping experience.
Assisted with the training of new sales associates.
Received shipments, signed off on packages and documented incoming items in computer system.
Provided customer service to ensure satisfaction.
Supervised a team of sales associates on daily tasks and operations.
Greeted customers and provided product information.
Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
Processed payments and returned receipts, cash, coin and cards to customers.
Promoted positive culture of teamwork and inclusion, increasing employee morale.
Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
Performed cashier duties when needed during peak times or shortages in personnel.
Maintained neatness and cleanliness throughout the store environment.
Led sales team to consistently deliver customer service, generating maximum sales potential.
Provided leadership and direction to motivate department associates.
Shared product knowledge to suggest merchandise and services to customers.
Assisted customers with online ordering inquiries or problems.
Management Supervisor
Dollare General
Youngstown
01.2015 - 04.2021
Supervised daily operations to ensure store efficiency and customer satisfaction.
Trained and mentored new staff on company policies and procedures.
Managed inventory levels to maintain optimal stock availability and organization.
Coordinated team schedules to optimize labor resources and meet store needs.
Implemented loss prevention strategies to minimize theft and product loss.
Assisted in developing promotional displays to enhance customer engagement.
Resolved customer complaints promptly to maintain a positive shopping experience.
Monitored store compliance with health and safety regulations consistently.
Resolved customer complaints in a timely manner.
Assisted with projects and responsibilities to foster relationships with internal departments.
Resolved client issues by delivering excellent customer service and maintaining positive attitude.
Collaborated with management on marketing strategies to increase sales and gross profit.
Researched and responded to customer and vendor inquiries.
Communicated status of assigned responsibilities to management.
Researched, identified and contacted potential business partners.
Scheduled team members in busy office settings to facilitate appropriate coverage.
Assisted sales personnel with prospecting, acquiring or retaining business.
Assisted with recruitment, interviewing and onboarding new employees.
Recruited qualified candidates to fill open positions within the organization.
Prepared and reviewed documents for potential and existing clients.
Reviewed employee timesheets for accuracy prior to submitting payroll information.
Established key performance indicators for measuring success within the department.
Provided guidance and direction on complex projects requiring multiple resources.
Implemented safety protocols throughout the workplace in accordance with OSHA standards.
Participated in the development of annual budgets for the department.
Assisted with developing strategies for achieving business objectives.
Collaborated with other departments to streamline processes and improve efficiency.