ANGELETTE SINGLETON
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Complex Group Sales Manager
The Westin Element Huntsville
10.2024 - Current
- Developed key relationships with clients for long-term partnerships, resulting in repeat business and increased revenue.
- Implemented a CRM system to better track client interactions, resulting in improved customer service and increased sales.
- Led successful negotiations with major clients, securing lucrative contracts that contributed to company growth.
- Conducted market research to identify new opportunities and adjust the sales strategy accordingly for optimal results.
- Collaborated with other departments to coordinate events for large groups of customers.
Catering Sales Manager
The Westin Huntsville
01.2023 - 10.2024
- Created detailed proposal for prospective clients outlining the scope of work, pricing structure and timeline for delivery of services.
- Provided excellent customer service by responding promptly to inquiries, addressing concerns and resolving issues in a timely manner.
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
- Maintained accurate financial records related to catering services such as invoices, payments received, and outstanding balances.
- Exceeded both quarterly and annual sales goals.
Complex Sales Coordinator
The Westin Element Huntsville
07.2022 - 01.2023
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Utilized effective communication skills to respond promptly to customer inquiries via phone or email.
- Created, maintained, and performed data entry tasks related to tracking customer information in a database system.
- Answered telephones to give information to callers, take messages, or transfer calls.
- Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs.
Banquet Supervisor
The Westin Huntsville
04.2014 - 07.2022
- Performed personnel actions, such as hiring staff, providing employee orientation and training and conducting supervisory activities, such as creating work schedules and organizing employee time sheets
- Performed various financial activities, such as balancing and posting banquet checks, cash handling, deposit preparation and payroll
- Assigned duties, responsibilities and work stations to employees in accordance with work requirements
- Forecasted staff, equipment and supply requirements, based on master menu
- Inspected supplies, equipment and work areas to ensure efficient service and conformance to standards
- Trained workers in food preparation, and in service, sanitation and safety procedures
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
- Memorized frequent customer preferences to build relationships and loyalty
Bartender/Server Trainer
Romano's Macaroni Grill
01.2010 - 02.2015
- Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine
- Memorized menu to help diners make informed meal choices
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Delivered customer checks and securely processed credit card or cash payments
Education
Associate of Science -
The University of Alabama
Tuscaloosa, ALBachelor of Science - Business Administration
Western Governors University
Salt Lake City, UTSkills
- Social Perceptiveness
- Venue coordination
- CRM proficiency
- Problem-solving abilities
- Team Leadership
- Professional Communication
Timeline
Complex Group Sales Manager
The Westin Element Huntsville
10.2024 - Current
Catering Sales Manager
The Westin Huntsville
01.2023 - 10.2024
Complex Sales Coordinator
The Westin Element Huntsville
07.2022 - 01.2023
Banquet Supervisor
The Westin Huntsville
04.2014 - 07.2022
Bartender/Server Trainer
Romano's Macaroni Grill
01.2010 - 02.2015
Associate of Science -
The University of Alabama
Bachelor of Science - Business Administration
Western Governors University
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