Angel Faye Datun
Legazpi City,Philippines
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
11
11
years of professional experience
Work History
Facility Maintenance Coordinator
KFM247
07.2022 - 01.2025
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Performed quality assurance steps for Thousands repairs to approve equipment for use.
- Managed maintenance team of 12 employees and coordinated repair schedule according to priority level.
- Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Monitored building systems and directed preventive maintenance.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
Real Estate Customer Service Representative
Sound View Equities
05.2021 - 06.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Answered 50-70 customer telephone calls promptly to avoid on-hold wait times
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Followed up on delinquent tenants and coordinated collection procedures.
- Communicated effectively with 120 owners, 3000 residents, and on-site associates.
Property and Community Manager
iHomes
11.2016 - 03.2021
- Multitasking
- Decreased operating costs 15% by implementing cost control procedures
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Maintained a well-organized record system for all HOA documents, ensuring easy access to crucial information for board members and residents.
- Negotiated favorable contracts with vendors for services such as landscaping, security, and maintenance, securing quality work at competitive prices.
- Facilitated smooth transitions during board elections, providing support for new members to understand their roles and responsibilities.
Client Success Manager, Part Time (3 Summers)
VRBO
03.2014 - 07.2016
- Reviewed products and user documentation to assess compliance with client success processes.
- Planned, articulated and executed client development strategies.
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed 50 average phone calls daily
Education
Bachelor of Science - Business Management And Accounting
Aquinas University of Legazpi
Legazpi City, Albay04.2018
Skills
- MS Office
- Appfolio
- Asana
- G Suites
- Hubspot
- Buildium
- Community Boss
- Customer service-focused
- Financial budgeting and reporting
- Schedule Management
- Customer Relations
- Training and mentoring
- Leasing and Sales
- Rent Collection
Additional Information
I am skilled in taking calls, responding to emails, and handling chats with efficiency and great care, particularly in the retail and travel field. I also have knowledge in Accounting and bookkeeping.
Languages
English
Proficient
C2
Spanish
Elementary
Timeline
Facility Maintenance Coordinator
KFM247
07.2022 - 01.2025
Real Estate Customer Service Representative
Sound View Equities
05.2021 - 06.2022
Property and Community Manager
iHomes
11.2016 - 03.2021
Client Success Manager, Part Time (3 Summers)
VRBO
03.2014 - 07.2016
Bachelor of Science - Business Management And Accounting
Aquinas University of Legazpi
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