Angel Felix Marcedes Marrero
C/6 Las Quinientas, Santa Cruz De El Seibo
Summary
Hospitality professional with extensive experience in front desk operations, customer service, and event management. Proven track record of enhancing guest satisfaction and increasing repeat business through effective communication and problem-solving skills. Committed to delivering exceptional service and creating memorable experiences for guests.
Overview
1
1
Certification
Work History
Hospitality Worker
Paradisus Palma Real
Punta Cana
- Administered high-quality customer service to maintain satisfaction across the dining experience.
- Enhanced guest experiences by recommending local attractions and dining options.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Computer Assistant
Majestic Resort
Punta Cana
- Resolved conflicts between different software programs running simultaneously on a single machine.
- Performed system backups regularly to ensure data integrity in case of system failure.
- Maintained accurate records of user inquiries, troubleshooting processes, and resolutions.
X-ray Internship
Hospital Dr. Jaime O Pino
San Pedro
- Summarized project progress and results in reports for management review.
- Maintained accurate records of all activities throughout internship.
- Assisted in managing applicant tracking systems and recruiting metrics.
X-Ray Volunteer
Centro Medico Maria Dolores
Santo Domingo
- Collaborated with other volunteers to create a positive work environment.
- Assisted staff in the daily operations of the organization.
- Organized and maintained records of volunteer hours and donations.
- Collaborated with others by contributing time, effort, and skills to achieve the organization's goals.
Sales Representative
Inversiones Colome
Santa Cruz De El Seibo
- Developed and maintained relationships with key clients to ensure repeat business.
- Maintained accurate records of all sales and prospecting activities.
- Provided technical support for customers using the company's products or services.
- Researched competitors' products, prices, and sales techniques.
Education
High School Diploma -
Politecnico Sergio A. Beras
Santa Cruz De El Seibo06-2014
Some College (No Degree) -
Universidad Del Caribe
Santo DomingoDiploma -
International Academy School
Santa Cruz De El SeiboSkills
- Customer service
- Conflict resolution
- Data management
- Technical support
- Project reporting
- Sales techniques
Certification
- X-ray Operator, Accounts and Finance
Timeline
Hospitality Worker
Paradisus Palma Real
Computer Assistant
Majestic Resort
X-ray Internship
Hospital Dr. Jaime O Pino
X-Ray Volunteer
Centro Medico Maria Dolores
Sales Representative
Inversiones Colome
High School Diploma -
Politecnico Sergio A. Beras
Some College (No Degree) -
Universidad Del Caribe
Diploma -
International Academy School
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