Angel G Rodriguez
Summary
My objective is to leverage strong analytical skills, and passion for combating fraud in a dynamic environment as a Fraud Detection Specialist. I am committed to proactively identifying and mitigating potential risks, utilizing cutting-edge technologies and data analysis techniques to protect organizational assets and maintain the highest standards of security and integrity. My goal is to contribute to a top-tier fraud detection team while continuously expanding my expertise in fraud prevention and financial security.
Overview
4
4
years of professional experience
Work History
Retirement Operation Specialist
TIAA Financial Services
08.2022 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Monitored and updated financial plans to comply with client goals.
Floor Supervisor
Muebles Mi Encanto
08.2020 - 05.2022
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Evaluated work of 4 floor employees to improve performance.
- Delegated tasks to employees to enhance productivity and workflow.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
Costumer Service
Gadyl Fashion Boutique
06.2019 - 07.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Science - Criminal Justice And Forensic Investigations
Inter American University of Puerto Rico Aguadilla
Aguadilla, PRSkills
- Database Software
- Active Listening
- Critical Thinking
- Systems Evaluation
- Workflow Processes
- Payment Processing
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retirement Operation Specialist
TIAA Financial Services
08.2022 - Current
Floor Supervisor
Muebles Mi Encanto
08.2020 - 05.2022
Costumer Service
Gadyl Fashion Boutique
06.2019 - 07.2020
Bachelor of Science - Criminal Justice And Forensic Investigations
Inter American University of Puerto Rico Aguadilla