Angel Gabriel meza
Del Rio
Summary
Dynamic Guest Service Representative with a proven track record at Blue Wave Car Wash, excelling in customer satisfaction and complaint resolution. Skilled in cash handling and documentation, I foster loyalty through exceptional guest relations and teamwork, ensuring a welcoming environment that enhances overall guest experiences.
Guest services professional known for maintaining high standards and achieving results. Proven track record in enhancing guest experiences and resolving concerns. Reliable team collaborator who adapts well to changing needs, showcasing strong interpersonal and communication skills.
Experienced with guest interactions and issue resolution. Utilizes effective communication to enhance guest satisfaction and loyalty. Track record of maintaining welcoming and efficient service environment.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Blue Wave Car Wash
06.2023 - 05.2025
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Enhanced security measures, ensuring safe environment for guests and staff.
- Negotiated with vendors for supplies and services, achieving cost savings while maintaining quality.
- Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Managed check-in and check-out procedures for guests.
- Maintained accurate and up-to-date records of guest information.
Construction Helper
Loyolas Construction
01.2023 - 06.2023
- Loaded and unloaded building and construction materials to prepare for tasks.
- Maintained safe working environments through proper storage of tools, materials, and equipment.
- Enhanced construction efficiency by assisting in the preparation and organization of job sites.
- Prepared surfaces for painting or finishing through sanding, cleaning, and other preparatory tasks as needed.
- Prepared construction materials to build structures and fill gaps.
- Gathered and disposed of worksite debris to remove safety hazards.
- Practiced company policies to promote safety and compliance.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Loaded and unloaded building materials used for construction.
- Dug trenches and backfilled holes to compact earth to prepare for construction.
- Built and took apart bracing, scaffolding and temporary structures.
- Mixed ingredients to create compounds to cover and clean surfaces.
- Operated power equipment to move materials and promote job efficiency.
- Utilized construction tools and machinery to effectively complete job site projects.
- Loaded and unloaded construction materials to prepare for use in construction.
- Helped project managers develop work schedules for overall projects and individual stages.
- Operated various hand and power tools to complete general tasks.
- Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
- Removed debris and waste from job sites.
- Excavated soil and trenches.
- Performed roofing installations.
- Painted walls, ceilings and other surfaces.
- Operated heavy machinery on construction sites.
Education
Del Rio High School
Del Rio, TXSkills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Guest relations
- Issue resolution
- Flexible schedule
- Product sales
- Complaint handling
- Documentation and reporting
- First aid training
- Cash handling experience
- Room availability
- Loyalty promotion
- Language proficiency
- Multitasking Abilities
- Organizational skills
- Teamwork and collaboration
- Problem-solving
- Item pickup and delivery
- Decision-making
- Teamwork
- Multitasking
- Team building
- Self motivation
- Goal setting
- Interpersonal skills
Languages
Spanish
Professional Working
Timeline
Guest Service Representative
Blue Wave Car Wash
06.2023 - 05.2025
Construction Helper
Loyolas Construction
01.2023 - 06.2023
Del Rio High School
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