Angel Gabriella Rivas
San Angelo,TX
Summary
Pursuing nursing education while leveraging extensive customer service experience to excel in patient care.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
San Angelo, TX
11.2023 - Current
- Interact with customers and inform them of the different products we offer
- Provide welcoming customer service to new and returning customers
- Organizing and sorting products in our storage
- Working with a team to give the best customer relations
- Encouraging coworkers during stressful moments
- Exceptional punctuality
Barista / Trainer / Shift lead
Xerts Coffee
San Angelo, TX
03.2021 - 11.2023
- Played a crucial role in developing customer service training, ensuring that customers always had the best experience and were satisfied with our service
- Helped create a training manual for new employees
- Worked drive-thru handling money and interacting with customers
- Took and placed all food-related inventory
- Actively participated in management meetings, contributing to strategies that improved customer retention and fostered a positive work environment
- Trained on espresso machine
- Knowledge of product and possible allergies contaminate
- Evaluate current employees and design updated training procedures
- Kept track of training and checked trainees’ understanding of processes
Education
High School Diploma -
Central High School
San Angelo, TXAssociate of Science - Nursing
Howard College
San Angelo, TXSkills
- Training others
- Working under time pressure
- Communication skills
- Multitasking
- Fast learner
Timeline
Barista
Starbucks
11.2023 - Current
Barista / Trainer / Shift lead
Xerts Coffee
03.2021 - 11.2023
High School Diploma -
Central High School
Associate of Science - Nursing
Howard College