Angel D. Gray
Washington,DC
Summary
Dedicate business professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
5
5
Certification
Work History
Operation Manager
The Vanity Effect LLC
07.2023 - Current
- Supervised 25 E-Board staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Interacted well with customers to build connections and nurture relationships
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Led hiring, on-boarding and training of new hires to fulfill business requirements
Owner
Angel's Touch Essential LLC
11.2017 - Current
- Founded and managed a holistic business, growing revenue to $10000 in first year.
- Provide healthier alternatives to common ailments by creating natural body and hair products containing essential oils, herbal products and jewelry with precious stones
- Create various handmade products
- Enhanced brand awareness by robust marketing campaigns, social media and community events
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
Housing Manager (Apprenticeship)
District of Columbia Housing Authority
11.2021 - 05.2022
- Assist Housing Manager in management and operation of facility
- Scanned and printed documents for residents file using Yardi
- Conduct inspections, audits and management reviews of facility; identifying problems and deficiencies; and recommending appropriate corrective measures in such areas as maintenance, repairs, assignments and/ or furnishing and equipment
- Coordinate maintenance and other operations in order to assure timeliness of maintenance, alterations, minor construction, painting, repairs and inspections
- Conduct monthly housekeeping inspections to ensure safe and sanitary living conditions
- Received and processed correspondence from residents and other government entities
- Perform other related duties as assigned.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Tracked and monitored rental payments and up to date documents for 260 residents using Yardi
Office Operations Supervisor
United States Census Bureau
10.2019 - 05.2020
- Provided IT support, such as network administration, device management, mobile contracting and help desk support
- Assisted in management of office functions and day-to-day activities required to support field operations, recruiting, and administrative activities
- Trained all incoming employees as well created, activated and troubleshooted over 1000 PIV cards for new and current employees
- Supervised, scheduled, and assigned work to clerks and oversaw related office operations
- Received all incoming workstations, mobile phones, IPads/tablets and all peripheral constructing and maintained inventory of all IT equipment for DC territory
- Fingerprinted all incoming employees and scanned necessary documents
- Used ticketing systems to manage and process support actions and requests.
- Provided basic end-user troubleshooting and desktop support.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Founder/Executive Director
Angel's Touch Mentoring
01.2016 - 02.2020
- Created, designed, and implemented a program that is an opportunity for young women to be presented with knowledge to assist them in understanding who they are as young women of color
- Managed all aspects of the business including sales, business development, hiring staff and volunteers, gathering sponsors and marketing
- Communicate with other community business owners for possible partnerships
- Offer a variety of workshops and training for organizations, community groups, youth and schools
- Gained community sponsors
- Created, coordinated and implemented volunteer recognition activities
- Designed engaging and developmentally appropriate lessons for the respective age group
- Lead instruction in the classroom, implementing lesson plans and managing behavior
- Maintained records of enrollment and attendance
- Created organization's mission and vision statements for use by employees.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Designed or used assessments to monitor student learning outcomes.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
Account Manager
Altro Enterprise
09.2017 - 12.2018
- Oversaw daily operations of office while maintaining company policy and procedures
- Train, coach and mentor staff to ensure smooth daily operation and high-end performance
- Managed staff of 20 employees, ensuring daily, weekly, and monthly goals were met
- Managed multitudes of calendars and schedules daily
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Post receipts to appropriate general ledger accounts daily
- Balanced monthly ledger accounts to accurately record cost and month end accruals
- Schedule all customer job services
- Maintained upkeep of office equipment and supplies
- Answer all incoming calls
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes
Office Manager
Altro Janitorial & Maintenance Services
09.2011 - 05.2013
- Increased profits by 60% in one year by compiling and analyzing financial obligations, minimizing excessive spending and maximizing productive spending
- Oversaw daily operations of office while maintaining and creating company policy and procedures
- Trained, coached and mentored staff to ensure smooth daily operation and high-end performance
- Responsible for hiring and training new employees
- Managed staff of 30 employees, ensuring daily, weekly, and monthly goals were met
- Managed multitudes of calendars and schedules daily
- Managed Accounts Payable and Accounts Receivable using Quick Books
- Completed daily bank deposits and reconciliation
- Facilitated successful internal and external audits through sound and thorough documentation
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maximized cash flow through optimal billing and collection processes.
Event Registration Staff
National Society of Black Engineers, NSBE
01.2002 - 10.2011
- Travel with company to register students and exhibitors for annual Career Fair
- Registered over 8,000 students and exhibitors to gain and share knowledge on the Engineering field
- Assembled necessary materials and disbursed to each student and exhibitor
- Accepted and secured cash and credit payment for all transactions
- Assisted Engineering Graduates in gaining access to top companies
- Followed strict guidelines for handling confidential information.
- Balanced cash drawers and prepared bank deposits for financial maintenance.
- Completed registration paperwork, verifying accurate information.
- Answered questions and inquiries regarding registration process and documentation.
- Entered information into payment system accurately for billing purposes.
Enumerator
United States Census Bureau
04.2010 - 07.2010
- Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws
- Assisted people in filling out surveys with complete and accurate information.
- Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.
- Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification
- Complied with accuracy standards while maintaining high production rates
- Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties
- Met daily with supervisor to review and submit work, and receive additional instructions
- Walked door to door and collected demographic information.
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than 30 community households per day
Education
Associate of Science - Criminal Justice
Everest College
Arlington, Va01.2009
Skills
- Department Oversight
- Revenue Generation
- Schedule Management
- Cost Control
- Data Management
- Records Organization and Management
- Information Confidentiality
- Vendor Relations
- Analytical and Critical Thinking
- Service Now
- Yardi
- Inventory Management
- Quality Assurance
Certification
- CALP - National Apartment Association Education Institute (NAAEI)
- Property Management - University of the District of Columbia
- Property Manager Apprenticeship - District of Columbia Housing Authority
- Computer Repair - University of the District of Columbia
- CompTia A+ Certification
Timeline
Operation Manager
The Vanity Effect LLC
07.2023 - Current
Housing Manager (Apprenticeship)
District of Columbia Housing Authority
11.2021 - 05.2022
Office Operations Supervisor
United States Census Bureau
10.2019 - 05.2020
Owner
Angel's Touch Essential LLC
11.2017 - Current
Account Manager
Altro Enterprise
09.2017 - 12.2018
Founder/Executive Director
Angel's Touch Mentoring
01.2016 - 02.2020
Office Manager
Altro Janitorial & Maintenance Services
09.2011 - 05.2013
Enumerator
United States Census Bureau
04.2010 - 07.2010
Event Registration Staff
National Society of Black Engineers, NSBE
01.2002 - 10.2011
Associate of Science - Criminal Justice
Everest College
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