Angeli Delarmente

• Delivered exceptional customer service by resolving inquiries and complaints through various communication channels.
• Collaborated with team members to enhance service delivery and streamline operational processes.
• Assisted in training new staff on customer interaction protocols and banking systems.
• Analyzed customer feedback to identify trends and improve service offerings.
• Managed complex transactions while ensuring adherence to compliance regulations and policies.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Worked as a cashier in a fast paced environment during high traffic hours, Maintain store cleanliness, and organization of the merchandise, assisted customers in the fitting room and also on the sales floor.