Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Angeli Melecio

Angeli Melecio

Hialeah,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Licensed Nail Technician/Salon Manager

Fingers & Toes Nail Salon
06.2022 - Current
  • Enhanced client satisfaction by providing high-quality manicures and pedicures, adhering to industry standards and best practices.
  • Increased salon revenue with exceptional nail artistry skills, offering clients a wide range of creative designs and techniques.
  • Streamlined appointment scheduling for improved customer experience, managing bookings efficiently and minimizing wait times.
  • Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
  • Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
  • Collaborated with salon staff for smooth operations, maintaining open communication lines and fostering teamwork.
  • Continuously expanded professional knowledge by attending industry workshops, staying current on the latest trends in nail care and design.
  • Educated clients on proper nail care techniques, recommending appropriate at-home maintenance products for long-lasting results.
  • Boosted retail sales by effectively promoting salon''s product line to clients based on individual needs and preferences.
  • Demonstrated expertise in various nail treatments, including gel polish application, acrylic extensions, and paraffin dips for optimal results.
  • Cultivated positive relationships with vendors to ensure timely delivery of supplies while negotiating favorable pricing terms.
  • Recorded weekly supply and inventory needs and made regular orders for replenishment.
  • Treated, prepared, and maintained clients' nails on both hands and feet.
  • Demonstrated dynamic customer service by responding to customer inquiries.
  • Designed creative nail art designs and patterns.
  • Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
  • Communicated effectively with management concerning important customer issues.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Contributed to the overall success of the salon by consistently receiving positive client feedback, leading to increased referrals and repeat business.
  • Assisted in marketing efforts to increase salon visibility, participating in local events and maintaining an active presence on social media channels.
  • Accommodated walk-in customers effectively without disrupting pre-scheduled appointments by multitasking between tasks efficiently.
  • Facilitated efficient inventory management by monitoring stock levels closely and placing orders proactively to avoid shortages or overstocking issues.

Front End Team Lead

Walmart
02.2021 - 06.2022
  • Enhanced user experience by implementing responsive web design and optimizing page load times.
  • Streamlined codebase by refactoring legacy code and reducing redundancy, improving maintainability and performance.
  • Led a team of developers to complete project milestones on time, resulting in successful product launches.
  • Collaborated with designers to create visually appealing and intuitive user interfaces for various applications.
  • Implemented accessibility best practices, ensuring that all users could effectively navigate and interact with the website.
  • Conducted thorough code reviews, identifying potential issues and providing constructive feedback to improve overall code quality.
  • Managed client relationships by communicating project progress updates regularly and addressing any concerns proactively.
  • Monitored cash drawers in over 20 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Created employee schedules to align coverage with forecasted demands.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Maintained accurate records of sales and financial transactions.
  • Developed and implemented strategies to optimize store sales and profitability.
  • Utilized store analytics to identify areas of improvement in customer experiences.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.

Communications/PBX Operator

Palmetto General Hospital
01.2016 - 04.2020
  • Improved customer satisfaction by efficiently handling and routing incoming calls to appropriate departments.
  • Enhanced communication between departments by promptly transferring calls and providing accurate information.
  • Streamlined call processing time with the effective usage of PBX software and hardware systems.
  • Reduced caller wait times, ensuring swift and accurate call transfers to the correct extensions.
  • Enhanced customer service by efficiently managing incoming calls and routing them to appropriate departments.
  • Reduced call wait times with effective prioritization and distribution of tasks among team members.
  • Increased caller satisfaction by providing prompt, accurate, and courteous assistance in handling inquiries.
  • Assisted colleagues in troubleshooting technical issues related to the telephone system, contributing to seamless workflow.
  • Updated staff directories regularly, guaranteeing accurate contact information for efficient call transfers.
  • Managed conference call setups for large groups on request, facilitating smooth business communications across teams.
  • Organized voicemail systems and message retrieval processes, enabling team members to access important information quickly.
  • Kept detailed records of all incoming, outgoing, and transferred calls using advanced logging software tools for reporting purposes.
  • Facilitated after-hours support by forwarding essential calls to designated on-call staff members promptly and accurately.
  • Trained new employees on PBX operating procedures and best practices, fostering consistency across the team''s performance levels.
  • Assisted management in identifying areas for improvement within telecommunications infrastructure based on daily observations.
  • Supported customers by managing over 60+ calls per day efficiently while maintaining professionalism and upbeat tone.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Connected callers with appropriate professional, department, or business.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Maintained detailed customer call and inquiry logs for performance monitoring.
  • Followed up on customer inquiries to confirm issues were adequately addressed.
  • Maintained accurate records of calls placed and received.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Provided helpful, informative technical support to customers on product usage and installation.
  • Kept records of calls placed and charges incurred.
  • Received incoming calls and paged individuals and departments over PA system.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.

Cashier

Dunkin Donuts
01.2015 - 01.2016
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.

Customer Service /Sales Rep

Wal-Mart Superstore
06.2011 - 10.2014
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Enhanced team performance, providing continuous training and support to new and existing representatives.
  • Streamlined communication processes for improved efficiency in handling customer inquiries.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Collaborated with cross-functional teams to optimize the overall customer experience.
  • Determined customer needs and interests to recommend product or service to customers.
  • Contributed to team objectives in fast-paced environment.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.

Customer Service Representative/ Cashier

All Uniform Wear
11.2005 - 11.2007
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

High School Diploma -

Southridge Senior High School
Cutler Bay, FL
06.2009

Skills

  • Provided Customer Service
  • Implement customer service policies and procedures
  • Answer office phones
  • Office handle complex and escalated customer service issues and complaints
  • Completed all company inventory, stock, embroidery
  • 15 years of experience in Customer Service Field
  • Committed to giving Excellent Customer Service and Satisfaction
  • Ability to process information effectively
  • Strong team player
  • Scheduling
  • Call Management

Languages

Fluent in English and Spanish

References

Available upon request

Timeline

Licensed Nail Technician/Salon Manager

Fingers & Toes Nail Salon
06.2022 - Current

Front End Team Lead

Walmart
02.2021 - 06.2022

Communications/PBX Operator

Palmetto General Hospital
01.2016 - 04.2020

Cashier

Dunkin Donuts
01.2015 - 01.2016

Customer Service /Sales Rep

Wal-Mart Superstore
06.2011 - 10.2014

Customer Service Representative/ Cashier

All Uniform Wear
11.2005 - 11.2007

High School Diploma -

Southridge Senior High School

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Angeli Melecio