Angelia Benjamin

• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Oversee the process of caregiver, resident manager and operator applications.
• Answer phone and direct call appropriate staff.
• Register clients for trainings and conferences.
• Proctor test. Score test and send clients results via email.
• Scan old charts information into database.
• All test results are scanned into the database.

• Completed clerical tasks such as filing, copying, and distributing mail.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Maintained and updated office records, both digital and physical.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Expedited document processing with accurate data entry and timely filing.
• Ordered office supplies and kept office stocked with needed resources to operate smoothly.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Processed incoming and outgoing mail and packages according to established procedures.
• Protor test. Score test and send clients results via email or mail.
• Triage inquiries from the general public.
• Oversee the process of caregiver, resident manager and operator applications that were mailed or emailed to the office.
• Register clients for trainings and conferences.

• Scanned paper records to transfer to digital filing systems.
• Ensured accurate recordkeeping by regularly auditing and updating database information.
• Created and implemented standard operating procedures for records handling.
• Maintained and updated records through dedicated digital database.
• Maintained accuracy of records by verifying accuracy of data in records.
• Updated records with new information.
• Utilized document imaging software to index, store and retrieve records.
• Assisted with typing, data entry, and answering incoming calls as required.
• Sorted all paperwork and documents alphabetically and according to dates and significance.
• Provided training to new records clerks to improve knowledge and skills.
• Developed efficient filing system to retrieve records quickly.
• Input data into computer programs and filing systems.
• Sorted and distributed incoming and outgoing medical records.
• Tracked and monitored requests for medical records release.
• Reviewed medical records for completeness and filed records in alphabetic and numeric order.
• Scanned and uploaded medical records into electronic medical records system.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Developed and maintained courteous and effective working relationships.

• Help with resume & job search

• Enroll clients in college or training classes.

• Scanned paper records to transfer to digital filing systems.
• Safeguarded sensitive information from unauthorized access using encryption technologies and strict adherence to confidentiality policies.
• Ensured accurate recordkeeping by regularly auditing and updating database information.
• Improved customer service response times by efficiently locating and providing requested documentation when needed.
• Created and implemented standard operating procedures for records handling.
• Provided ongoing training to staff on proper document handling, storage, and disposal procedures, fostering a culture of records management excellence.
• Maintained and updated records through dedicated digital database.
• Received records approval from individuals mentioned in filing system for transfer or release.
• Updated records with new information.
• Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
• Utilized document imaging software to index, store and retrieve records.
• Assisted with typing, data entry, and answering incoming calls as required.
• Sorted all paperwork and documents alphabetically and according to dates and significance.
• Provided training to new records clerks to improve knowledge and skills.
• Input data into computer programs and filing systems.
• Researched and resolved medical record discrepancies.
• Sorted and distributed incoming and outgoing medical records.
• Followed exact procedures for handling transfers and other releases of medical records.
• Tracked and monitored requests for medical records release.
• Developed and implemented new filing system for medical records to improve efficiency.
• Reviewed medical records for completeness and filed records in alphabetic and numeric order.
• Scanned and uploaded medical records into electronic medical records system.
• Maintained accuracy, completeness, and security for medical records and health information.
• Verified accuracy of patient information in medical records.