Summary
Overview
Work History
Education
Skills
Timeline
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Angelia Bennett

San Angelo,TX

Summary

Dependable Lead Sales Associate bringing demonstrated success in delivering superior customer service over six years of experience. Dependable and ambitious with an aptitude for meeting and exceeding sales quotas.

Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.

Diligent [Desired Position] with proven track record in leading teams to success through effective management and strategic planning. Demonstrated expertise in coordinating projects and fostering team collaboration, achieving significant milestones. Utilized leadership and communication skills to drive team performance and ensure project completion.

Overview

13
13
years of professional experience

Work History

Team Lead

Walmart
09.2023 - 07.2025
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.

CSR

Fanueil
08.2021 - 09.2023
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.

Lead Sales Associate

Dollar General
06.2020 - 08.2020
  • Monitored performance of sales team and implemented improved methods where needed.
  • Trained and developed new team members and Lead Sales Associates.
  • Cross-trained on Assistant Store Manager responsibilities to handle additional duties during peak periods.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.

Customer Service Manager

Walmart
04.2014 - 06.2020
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Worked with Store Manager to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Interviewed, hired and trained new quality-focused customer service representatives.

Assistant Store Manager

Stripe
02.2012 - 01.2014
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Education

Some College (No Degree) - Basics

Howard College
Big Spring, TX

Skills

  • Accurate cash-handling
  • Inventory oversight
  • Mentoring and training
  • Customer care
  • Payment processing
  • Customer service
  • Performance monitoring
  • Performance improvement
  • Coaching and mentoring
  • Workplace safety
  • Schedule management
  • Complaint resolution
  • Employee evaluation
  • Diversity and inclusion
  • Relationship building

Timeline

Team Lead

Walmart
09.2023 - 07.2025

CSR

Fanueil
08.2021 - 09.2023

Lead Sales Associate

Dollar General
06.2020 - 08.2020

Customer Service Manager

Walmart
04.2014 - 06.2020

Assistant Store Manager

Stripe
02.2012 - 01.2014

Some College (No Degree) - Basics

Howard College

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Angelia Bennett