Angelia Birdsong
Atlanta,GA
Summary
Recognized for being a very organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. I have always been a results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments while achieving company goals.
Overview
10
10
years of professional experience
Work History
Business Office Manager
Health and Style Institute
06.2024 - 02.2025
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
Sales Manager
Hyatt Place Hotel
03.2022 - 06.2024
- Established relationships with key clients, while maintaining existing customer base.
- Managed daily operations of sales department, including supervision of staff members.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Student Account Manager
Atlanta Technical College
01.2021 - 02.2022
- Provided customer service to students and parents regarding billing inquiries.
- Interpreted and applied University policies related to student accounts.
- Reconciled financial aid awards with student accounts.
- Analyzed student account data for accuracy and completeness.
- Maintained documentation of all transactions related to student accounts.
- Generated reports on outstanding balances, payment plans, and other account information.
- Managed collection efforts for past due balances from students and parents.
- Prepared daily deposits of cash receipts from various sources including tuition payments, fees.
Wholesale Coordinator
Americas Mart
06.2018 - 03.2020
- Maintained accurate records of all transactions with suppliers and customers.
- Negotiated pricing agreements with new and existing vendors.
- Created reports on vendor performance metrics such as cost savings, quality control and delivery timescales.
- Prepared documents such as purchase orders, change requests, contract amendments and payment authorizations.
- Managed replenishment orders based on customer demands or forecasts.
- Learned customer needs and desires to suggest specific product options.
Debt Recovery Specialist
Meridian Financial Advisors
04.2015 - 03.2018
- Conducted outbound calls, emails, and letters to customers with overdue payments.
- Negotiated payment plans with customers in order to collect delinquent debts.
- Maintained detailed records of all collection activities and account statuses.
- Performed skip tracing techniques to locate missing or hard-to-find customers.
- Monitored customer accounts regularly to prevent further delinquencies from occurring.
- Identified legal options available for recovering past due debts when necessary.
- Adhered strictly to all applicable laws, regulations, and company policies while collecting outstanding debts.
- Evaluated customer responses during negotiations and adjusted approaches accordingly.
Education
High School Diploma -
Lovejoy High School
Hampton, GA05.2011
Skills
- Key Account Development
- Market Research
- Performance Management
- Account Management
- Strategic Planning
- Sales Reporting
- Analytical Problem Solver
- Product Knowledge
- Exceptional Multi-Tasker
- Superb Time Management
- Office administration
- Strong interpersonal skills
- Microsoft office
- Teamwork and collaboration
Education and Training
true,other
References
References available upon request.
Timeline
Business Office Manager
Health and Style Institute
06.2024 - 02.2025
Sales Manager
Hyatt Place Hotel
03.2022 - 06.2024
Student Account Manager
Atlanta Technical College
01.2021 - 02.2022
Wholesale Coordinator
Americas Mart
06.2018 - 03.2020
Debt Recovery Specialist
Meridian Financial Advisors
04.2015 - 03.2018
High School Diploma -
Lovejoy High School
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